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IT Help Desk Training Specialist Public Trust Fully OnSite

IT Help Desk Training Specialist Public Trust Fully OnSite

AET FEDERAL INCSuitland, MD, US
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Overview

AET Federal is seeking multiple training specialists to assist with IT Service / Help Desk and Call Centers. The ideal candidate will be able to work onsite in Suitland, Maryland and come with a minimum of 3 years of help desk or technical experience in customer service.

Responsibilities

  • Provide remote-side support for mobile devices
  • Troubleshoot and resolve issues pertaining to equipment
  • Visit the user's desktop or printer for hands-on support for various types of computer repairs, troubleshooting and hardware / software maintenance
  • Have overall knowledge of mobile help desk tools and software
  • Provide excellent customer service and care for all tickets and client inquiries
  • Develop training guides and documentation such as user guides and tip sheets

Requirements

  • Experience developing the Training Plan, training curriculum and materials
  • Be able to commute to Suitland, Maryland daily (some visits to Tysons, VA)
  • Obtain 4+ Years of ServiceNow / Trainer Experience
  • Experience developing curriculum for Train-the-Trainer delivery
  • Leads Train-the-Trainer delivery
  • Experience developing training documentation (User Guide and Tip Sheets)
  • Experience in delivering training in-person
  • Prior experience working with help desk / mobile help desks are a bonus

    • Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

    • J-18808-Ljbffr

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    Help Desk Specialist • Suitland, MD, US

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