Public Safety Telecommunicator (Reserve)

Public Safety Telecommunicator (Reserve)

Provo Public Safety Communications is seeking qualified experienced reserve applicants for the role of Public Safety Telecommunicator. Civic-minded individuals interested in supporting this service provided to the residents of Provo City are strongly encouraged to apply.

Pay Rate : $28.08 - $38.70 per hour (Reserve transfers with 2-4 years of experience) Depending Upon Qualifications (Reserve transfers with 5+ years of experience)

Part-time Provo City employees are eligible to contribute to individual retirement savings plans through the City (401k, 457, Roth IRA, and / or Traditional IRA) and receive the following great benefits : a) free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park; b) a free Provo City Library Card; c) a 25% discount on Provo Recreation Center memberships (direct family only); and d) discounts from various local and national vendors.

Main Duties

• Assist in administering the operations of the Provo City Public Safety Communications Center, 24 hours a day, 365 days a year.
• Receive routine and emergency assistance calls from the public, public safety personnel via radio, enhanced 911 lines, direct phone lines and TDD's, teletypes, and other agencies.
• Perform as the "first link" in channeling requests for all facets of the public safety system (i.e., law enforcement, emergency medical, and / or fire service), and various other City services.
• Analyze the nature and severity of an incident; confirm location, determine priority, and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure.
• Maintain radio contact, current status, and location of all law enforcement, emergency medical, and fire units in the field.
• Use interactive interrogation skills to elicit specific pertinent and oftentimes crucial information from individuals who are emotionally distraught, frightened, abusive, irate, or threatening.
• Coordinate after-hours transient assistance.
• Perform various record-keeping, filing, indexing, and other general clerical work.
• Assist other staff members as needed, and perform other related duties as required.

Minimum Qualifications

Applicants must be able to work various shifts : Day, Swing, and Grave. Schedule is bid for approximately every 3 months. Positions require working holidays and weekends. Current schedule is four, 10-hour days. Schedule is subject to change.

This position is open file and will be closed when sufficient, qualified applications to proceed with a competitive selection process have been received (at least seven days). Applications will be reviewed in the order they are submitted. Applicants must meet the minimum qualifications listed above to be eligible for consideration.

If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Why Provo City?

Provo City has a vision for continued prosperity based on citizen priorities. To deliver on those priorities, the Administration developed a brand promise to establish the high standards of our community identifies as the Provo Pillars : Welcoming, Safe and Sound, Economically Vibrant, and Forward Looking. Together we are building a strong foundation for a community that is honored both nationally and locally. Provo is consistently recognized nationally for its outstanding quality of life, well-being, and as a beautiful place to live. Provo has been awarded the "Best Performing City" three years in a row, and we were ranked the 'Best Run City in America' by WalletHub for 2025.

Provo City is an Equal Employment Opportunity employer.