Resource Manager

Job Description

Job Description

BPM – where caring and community is in our company DNA; we are always striving to be our best selves; and we’re compelled to ask the questions that lead to innovation.

Working with BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities.  Our shared entrepreneurial spirit drives us to see and do things differently.  Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter.

BPM encourages applications from people with disabilities. Accommodations are available upon request for all aspects of the selection process.

What you get :

Total rewards package :  In the US, BPM offers personalized benefit structures and financial compensation options that provide choice and flexibility. In Canada, we offer comprehensive benefits coverage for you and your dependents. Regardless of location, colleagues have access to flexible work arrangements and health and wellness programs.

Well-being resources :  interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.

Balance & flexibility :   14 Firm Holidays including 2 floating days, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.

Professional development opportunities :   A learning culture with CPA exam resources and bonuses, firm support for professional memberships / certification, a coach program, and live classes, workshops, and seminars through BPM University.

Who is successful at BPM :

• Caring people who put others first
• Self-starters who embody the BPM entrepreneurial spirit
• Authentic individuals with a diverse point of view
• Lifelong learners with a drive to excel
• Resilient people who rise to the occasion

Position Summary :

As a Resource Manager at BPM, you will lead a team of Resource Management Specialists across both Tax and Advisory service lines. This strategic role is responsible for optimizing workforce deployment, balancing capacity with demand, and ensuring the right people are assigned to the right engagements at the right time. You will collaborate closely with practice group leaders, HR, and Learning & Development to drive operational excellence and support firm growth.

Key Responsibilities :

Leadership & Team Management :

Lead, mentor, and develop a team of Resource Management Specialists across Tax and Advisory.

Foster a culture of collaboration, accountability, and continuous improvement.

Set performance goals and conduct performance evaluations.

Strategic Resource Planning :

Partner with practice group leaders to forecast staffing needs based on pipeline and business priorities.

Develop and maintain workforce plans that align with seasonal cycles and strategic initiatives.

Monitor utilization, availability, and productivity metrics to inform staffing decisions.

Operational Execution :

Oversee daily scheduling and deployment of professionals to client engagements.

Resolve conflicts in resource allocation and escalate issues as needed.

Ensure compliance with firm policies, licensing requirements, and engagement needs.

Data & Reporting :

Analyze resource data to identify trends, gaps, and opportunities for optimization.

Provide regular reports and insights to leadership on utilization, capacity, and staffing effectiveness.

Leverage technology and tools to enhance visibility and decision-making.

Stakeholder Engagement :

Serve as a key liaison between Operations, HR, Talent Development, and practice group leadership.

Support onboarding and integration of new hires into the resourcing process and technology.

Collaborate on initiatives related to career development and mobility.

Qualifications :

Bachelor’s degree in Business, Accounting, Human Resources, or related field

3-5 years of experience in resource management, workforce planning, or operations within professional services.

Proven leadership experience managing cross-functional teams.

Excellent customer service, interpersonal, facilitation, project management, and change management skills.

Strong analytical, organizational, and communication skills.

Proficiency in resource management tools (e.g., Retain, XCM / Workflow a plus)

Ability to thrive in a fast-paced, matrixed environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.