Customer Service Representative

Customer Service Representative

This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY.

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it-s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24 / 7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Salary Range : $20.00 to $22.00 per hour

Second Shift, Third Shift, & Weekend Shift Differentials

Full-time : $500 hiring bonus after 6 months of employment!

Part-time : $250 hiring bonus after 6 months of employment!

What You-ll Do :

Be the first line of defense - Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America

Act fast - Verify alarm events and contact appropriate emergency services, clients, or responders within seconds.

Stay cool under pressure - Assess complex situations quickly and remain calm during high priority situations.

Keep accurate records - Document alarm activity, calls, and actions taken with precision and professionalism.

Support the team - Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals.

Versatile - Prepared and ready to handle inbound and outbound calls and alarms

Who You Are :

Cool-headed and calm - You-re the person others turn to in a crisis.

Detail-oriented - You notice what others miss.

Tech-savvy - You-re comfortable navigating computer systems and multi-tasking

Reliable - You show up, stay alert, and handle your shift like a professional

Great communicator - You can deliver critical information clearly and quickly, both verbally and in documentation.

What You-ll Need :

Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service

Proficient computer, written, and verbal skills

Successfully clear drug screen and background check to meet industry and security licensing requirements

What Awaits You At Rapid Response :

Paid new hire training

Shift flexibility (night owls and weekend warriors welcome)

Annual salary increases and performance bonuses

Medical, Dental, Vision, and 401k

Additional compensation for special skills, particularly : bilingual in Spanish

Paid Vacation and Sick Time

Wellness Program + Wellness DAYS OFF

Internal advancement opportunities

The opportunity to make an impact on communities across the country every day

Join Our Team

If you are still reading this, then this IS the position for you. Every alarm has a story, and every second matters. Be the steady voice on the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today!

Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities.