Operations Manager

Operations Manager –  (Norton, OH)

Compensation : $75,000 – $90,000 annually

Avenica partners with an established, fast-growing organization in the pool and spa services industry to provide a personalized experience for candidates exploring leadership opportunities across their expanding national network.

This is an opportunity to join a rapidly growing organization with a long-term vision to build the premier full-service pool and spa company in the U.S. Having acquired multiple businesses across the country this year, this team continues to expand through strategic acquisitions and a strong commitment to service excellence.

As an Operations Manager , you’ll play a pivotal role in leading one of their two Ohio locations, based primarily at the Norton facility (4953 W. Wooster Rd, Norton, OH). Reporting to the General Manager, you’ll oversee day-to-day operations, lead a team of skilled field technicians, and ensure an exceptional experience for both residential and commercial customers.

How You’ll Drive Impact

As Operations Manager, you’ll be the on-site operational leader ensuring daily efficiency, safety, and customer satisfaction. You’ll guide your team, streamline processes, and help shape the next phase of this company’s growth.

Key Responsibilities :

Oversee daily operations, including scheduling, staffing, and project execution.

Lead, coach, and develop a team of Senior Pool Technicians.

Maintain high standards of service quality, safety, and customer satisfaction.

Provide hands-on support for service and warranty-related issues.

Partner with leadership to implement business strategies and process improvements.

Manage inventory, equipment, and resources to maximize efficiency and profitability.

Track performance metrics and identify opportunities for optimization.

Support recruiting, onboarding, and development of field staff.

Maintain compliance with safety standards and company policies.

Build strong relationships with customers and foster teamwork on-site.

About You

You’re a hands-on leader who thrives in a fast-paced, service-oriented environment. You take pride in building structure, developing people, and maintaining strong customer relationships—all while ensuring operations run smoothly and efficiently.

Qualifications :

Bachelor’s degree preferred, or equivalent management experience.

3–5 years of leadership experience in service, construction, or field operations.

Proven ability to lead and support field service teams.

Excellent communication, problem-solving, and organizational skills.

Understanding of customer service and warranty processes.

Collaborative, proactive mindset with a focus on continuous improvement.

Valid state driver’s license required.

Why This Role?

This is an exciting opportunity for an experienced operations professional to lead a high-performing service team and play a key role in a company that’s growing nationwide. You’ll have significant influence over local operations, staff development, and customer satisfaction—while being supported by a leadership team invested in your success.

By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.

Equal Employment Opportunity Statement

Avenica is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected and valued. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We believe that diversity of backgrounds, perspectives, and experiences strengthens our team and drives innovation. We welcome applicants from all walks of life and encourage individuals from underrepresented groups to apply.