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Digital Services Administrator

Digital Services Administrator

Pilatus Business Aircraft LtdBroomfield, CO, US
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Description

Pilatus is hiring a Digital Services Administrator to join our team in Broomfield, CO. In this role, you will be responsible for coordinating, implementing, managing, and maintaining software related projects within Customer Service to improve work processes and increase efficiencies. Take your career to the next level with Pilatus Business Aircraft Ltd!

Essential Duties / Responsibilities

  • Single point of contact internally and externally for software driven issues / projects
  • Manages on-going list of projects, improvements, and enhancements to the software systems
  • Evaluates new software functions and recommends their usage at PilBAL
  • Ensures business processes are optimized related to software system implementation
  • Trains new and existing users with software skills required for their job function(s)
  • Prepares and modifies forms, workflows, processes, and procedures
  • Works with each CS department within Pilatus Group in developing dashboards, reports, and other tools to increase efficiencies

Other Duties / Responsibilities

  • Participates in company task teams related to software as a subject matter expert
  • Documents and submits proposals for third-party projects for the software systems
  • Manages projects with internal and external parties as they pertain to the software systems
  • Other tasks / projects assigned by the VP

    • Requirements

    Skills / Qualifications

  • AS degree in IT or equivalent combination of education and 3+ related experience in aviation
  • Extensive knowledge of aviation ERP systems (Quantum and SAP preferred)
  • Advanced proficiency in MS Office Professional software (Outlook, Word, PowerPoint, Excel, Access, Project)
  • Extensive knowledge of creating database reports and dashboards (like Crystal Reports and Power BI)
  • Ability to organize and manage many on-going projects throughout multiple departments
  • Excellent communication, interpersonal, and organizational skills
  • Highly attentive to details and adapt quickly to changing priorities
  • Ability to collaborate with many different people and departments

    • What We Offer

  • 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick / personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
  • 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
  • Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
  • 401(k) retirement plan matching up to 6%
  • Life and long-term disability insurance premiums paid in full
  • Tuition assistance available annually after the first year

    • The salary range for this position is $72,685 - 90,856 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

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    Service Administrator • Broomfield, CO, US

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