CENTRAL ADMIN SUPERVISOR

Job Description

Job Description

1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer’s expectations.

The Central Administration Supervisor is responsible for working behind the scenes to handle escalations, improve agent performance, and supervise the central administration team. This position is critical to the success of the call center and will be expected to work cross functionally and partner with other departments’ leaders to drive efficiency and production throughout the company.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Responsible for supervising and ensuring accurate entry of all required touch information adhering to strict deadlines.
• Responsible for coaching and driving agent performance.
• Aids in the development and implementation of new policies and procedures involved in promoting efficiency and timeliness of data collection and reporting
• Advocates, promotes, and practices cultural sensitivity and responsiveness in all day-to-day interactions
• Interpret and generate call central administration reporting.
• Develops, promotes, and practices teamwork in all activities.
• Assist agents while working with facilities to provide solutions and overcome customer concerns.
• Take customer escalated calls.

Competencies / skills

Required education and experience

2+ years of proven success in a customer service leadership role is a plus.

Benefits :

EEO statement

1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.