Customer Service Representative

A company is looking for a Customer Service Representative - Junior.

Key Responsibilities

Answer and manage customer service correspondences through various channels including phone, email, and social media

Resolve customer issues and document information in the customer tracking system

Promote a positive company image and make judgment calls that align with customer service policies

Required Qualifications

Experience in customer service roles, particularly in handling social media interactions

Proficiency in PC applications, including email, Word, and Excel

Ability to work in a fast-paced environment and handle high call volumes

Access to high-speed internet and a quiet workspace suitable for video meetings

Ability to work well in a team environment