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Customer Retention Representative

Customer Retention Representative

VirtualVocationsDes Moines, Iowa, United States
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A company is looking for a Member Resolution Representative - 100% Remote.

Key Responsibilities

Responds to escalated customer service issues and cancellation requests

Addresses customer requests to cancel service and seeks to resolve dissatisfaction

Communicates and reinforces the value and benefits of products and services to customers

Required Qualifications

High school diploma or GED required

3+ years of customer service experience and / or training required

Must have internet access with minimum 4.6Mbps upload / download speeds

Knowledge of policies and procedures

Computer skills (Microsoft Word, Excel, Outlook)

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Customer Retention Representative • Des Moines, Iowa, United States

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