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Customer Retention Specialist

Customer Retention Specialist

VirtualVocationsDes Moines, Iowa, United States
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A company is looking for a Customer Retention Specialist to join their remote team.

Key Responsibilities

Handle inbound and outbound calls with customers regarding insurance coverage and policy maintenance

Assist customers intending to cancel their coverage by providing information about policy benefits

Document customer interactions accurately in the appropriate database

Required Qualifications, Training, and Education

High school diploma or GED

Customer service experience

Proficient in computer usage and Microsoft Excel

Ability to work under pressure and multi-task

Must type 30 words per minute; pre-employment assessment required

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Retention Specialist • Des Moines, Iowa, United States

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