Customer Quality Business Liaison Automotive Manufacturing

Benefits :

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Position Overview

We are seeking an on-site liaison across Reno and Austin, tightly connected to the Dallas plant. You will own fast containment, MRB / GP12 execution, and closed-loop feedback that drives zero escapes on CTQ. You must read and interpret engineering drawings with GD&T (a.k.a. GN&D) and clearly communicate issues and risks with both customer and internal engineering.

Responsibilities

• Customer-site presence — Reno (˜50%)

Lead on-site containment (stop / hold / segregate), build suspect lists, coordinate rework / returns.

• Run MRB & GP12 for AOI-flagged parts : image pull-up, objective-evidence review (e.g., continuity logs), pass / fail decisions; no ship without evidence.
• Perform LPAs, line walks, verify corrective actions; maintain daily scorecards (DPPM, escape rate, time-to-containment).
• Serve as the day-to-day voice to customer SQ / production; deliver concise, data-first updates and recovery plans.
• Customer-site support — Austin (˜10%)

Support trials / builds / audits; collect early signals (fit-up, assembly, electrical continuity) and escalate with annotated prints.

• Align on change points and readiness with customer teams; feed learnings back to Dallas.
• Factory support — Dallas (˜40%)

Close the loop with stamping / assembly / test / pack to prevent recurrence; align control plans, CTQs, and measurement methods.

• Convert customer feedback into structured 8D / 5Why / Is–Is Not; drive sustainable corrective actions.
• Support AOI parameter tuning, continuity-gate / "release-code" processes, and eMRB / evidence capture (images, logs, sign-offs).
• Systems, data & communications
• Maintain SN-level traceability : AOI images, MRB / GP12 decisions, objective measurements (e.g., continuity), and release codes.
• Publish daily "Reno / Austin ? Dallas" briefs (in English; Chinese summaries preferred) : top defects, hotspots, escapes, ETA to clean-point, risks / asks.
• Escalate early with quantified impact and interim mitigations.
• 30 / 60 / 90-Day Outcomes
• Day 1–14 (Dallas training)

Complete Quality & Engineering onboarding; align CTQs, prints / GD&T, AOI rules, MRB / GP12 checklists; gain system access (eMRB / MES).

• 30 days : Stand up GP12 lane & MRB checklist at Reno; enable image pull-up + decision logging; agree SLAs (
• 60 days : Zero CTQ escapes; =30% faster MRB re-review cycle; live AOI–MRB–GP12 dashboard; first closed 8Ds with verified effectiveness.
• 90 days : =50% reduction in repeat defects; release-code gate active at ship points; PFMEA / control plan matched to actual risks.

Qualifications

• 3–7 years in Supplier Quality / Resident Engineering / Manufacturing Quality (automotive or high-volume preferred).
• Able to read and interpret engineering drawings with GD&T (GN&D)—feature controls (position / profile / flatness), datums, and basic stack-ups; can communicate deviations clearly with design / manufacturing engineering using annotated markups.
• Hands-on with MRB, GP12 / containment, AOI image review, defect mapping, and customer-side interactions.
• Proficient in 8D / 5Why, SPC, control plans, PFMEA; comfortable creating measurement plans from prints.
• Strong data skills (Excel / Sheets; bonus : Power BI / Tableau or basic Python for trend analysis).
• Excellent cross-functional and customer-facing communication; decisive under time pressure.
• Language : English required; Mandarin Chinese speaking preferred (ability to summarize daily updates in both languages is a plus).
• Able to travel routinely between Reno, Dallas, and Austin
• Preferred :

Experience in metal stamping / busbar / assembly; exposure to electrical / continuity checks and AOI tuning.

• Prior resident engineer role at an OEM / customer site.
• MES / QMS / eMRB experience and evidence-based release processes; ability to draft bilingual work instructions.

Work Environment & Schedule

• Primarily on customer production floors and quality labs (PPE required).
• Day shift with flexibility for off-shift / weekend coverage during excursions, builds, or audits.

What Success Looks Like

• Zero CTQ escapes to the customer.
• Measurable reduction in MRB / GP12 rework via robust 8D closures and parameter / control-plan updates.
• Trust built with the customer through proactive, transparent, bilingual communication.

Location & Travel

~50% on-site at the customer's Reno, NV factory; ~40% at our Dallas, TX factory; ~10% at the customer's Austin, TX site. Routine travel between sites; occasional off-shift / weekend support during ramps.

Onboarding

First 2 weeks full-time in Dallas for Quality & Engineering training (process, CTQs, AOI, MRB / GP12, eMRB / evidence capture).

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