Front office Representative Mesa

Front Office Representative

Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core functions include performing registration / check-in processes, verifying insurance eligibility benefits for services rendered, calculating and collecting patient liability, scheduling office visits and procedures, demonstrating proactive interpersonal communications skills, assisting in responding to requests for patient medical records, and providing a variety of patient services to assist in patient flow.

Minimum qualifications include a high school diploma or equivalent, knowledge of patient financial services, financial, collecting services or insurance industry experience processes, strong interpersonal, oral, and written communication skills, and the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Preferred qualifications include work experience with the company's systems and processes, previous cash collections experience, and additional related education and / or experience.