Customer Service Supervisor - Electrical

Customer Service Supervisor - Electrical

Leads and supervises the day-to-day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States' products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately.

Responsibilities

Essential Functions

• Works closely with Border States' sales and marketing staff to meet and exceed sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales functions including, but not limited to, order entry, expediting, pricing, follow-up and other services, as required.
• Provides customers with timely and accurate follow-up on technical inquiries or other requests.
• Actively participates in the marketing, planning, and sale of Border States' products and services.
• Participates in and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level.
• Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition and procedures.
• Participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• Performs the appropriate SAP functions to assure customer service areas run as efficiently and accurately as possible.
• Develops standard operating procedures, guidelines, or checklists for customer service area to ensure consistent, accurate and repeatable processes.
• Leads change management in customer service area which may include training, formal communications, or other corporate initiatives.

Non-essential Functions

Qualifications

Skills and Abilities

Physical Requirements

Frequency at which you would carry / lift in a typical day : Occasionally 0 33% Frequently 34 66% Continuously : 67 100%

Physical Activity

Frequency at which you would do the following in a typical day :

Additional Information

Pay Range : $64,096.99 - $84,640.49 per year

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able