Patient Service Representative

Job Description

Job Description

Position Summary

The Patient Service Representative position performs administrative duties that may include patient service activities, including registration and scheduling. Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional patient experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

• Interacts and communicates with patients and staff to enhance the patient experience and promote positive, welcoming work environment
• Collects and accurately enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless patient experience.
• Schedules patients following established policies and procedures to ensure accuracy.
• Proactively problem solves access issues that arise when scheduling to meet patient and provider needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
• Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.
• Facilitates the flow of patient forms, patient letters, and data per department needs.
• Knows and understands when to expedite, escalate, and redirect issues and situations to other resources / departments.
• Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary information.
• Assist with training and cross-training when assigned
• Attends and participates in department meetings
• General cleaning / disinfecting of reception areas, work areas and other clinic areas as needed
• Travel to additional sites when needed
• Assist other members of the organization with tasks as needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education and Experience

Knowledge

Basic Skills

Technical Skills

Work Context

Communication

Role Relationships

Responsibility for Others

Work Setting

Work Attire

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.