Quality Assurance & Care Coordinator

Description

Is social justice deeply important to you? Consider joining our innovative agency by becoming a William's Quality Assurance Coordinator! Our mission-driven organization, which provides Home, Health, and Hope, gives you assurance that your work contributes to changing people's lives. Join us to contribute to an organization that has, for decades, provided direct mental health and substance use treatment in Cook County and beyond.

At Thresholds, one of Chicago's award-winning best workplaces, we offer competitive compensation and benefits packages. We have a fun and flexible work environment with many perks for employees, such as random drawings for free sporting events tickets, discount movie tickets, and much more.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for in-depth review and evaluation of operational systems, documentation and service delivery according to the expectations and regulations of the various funding sources and with the highest professional standards. This may include, but is not limited to, the standards and documentation requirements as established by : CARF, Medicare, Medicaid, IDHS, DMH, DOA, CILA, DOL, DORS and / or DCFS.
• Identifies areas for improvement and in collaboration with the WCQACC Team Lead and Program Director, develops actions plans.
• Makes recommendations regarding additional training needed for staff. Provides direct hands-on training.
• Responsible for helping Programs create and enhance a therapeutic environment.
• Attends and participates in task force meetings and other agency-wide committees as assigned.
• Monitor service delivery and availability of needed supports through direct contact with the member and ensures that all basic needs are being met. This requires face-to-face meetings with member or guardian, treatment teams and external collateral to identify goals, objectives, specific mental health services needed and identification of staff responsible for delivering the services.
• Advises direct service staff regarding appropriate responses to members' needs.
• Develops criteria by which to review the delivery of all departmental services and make recommendations to assure they operate using the values and principles of recovery.
• Ensures that the department functions optimally, in conjunction with other branches or departments of Thresholds.
• Provides accurate and timely information to superiors on all topics and issues related to the operation of the agency and the wellbeing of its staff and members.
• Oversee weekly reporting for submission to IDHS.
• Document Thresholds and IDHS Quality Indicators across transition. Create and complete agency reports for submission to IDHS and the Court.
• Acts as an additional clinical eye and facilitates communication between all internal and external treatment providers and supports.
• Participates in Critical Case Review Panel calls with the state and completes needed follow up in collaboration with the Program Director.

MARGINAL DUTIES & RESPONSIBILITIES

EDUCATION

EXPERIENCE

WHAT SETS THRESHOLDS APART :

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more.

One of the oldest and largest mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to work for, several years in a row.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.