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Impact Evaluation Manager

Impact Evaluation Manager

Wounded Warrior ProjectJacksonville, FL, US
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Impact Evaluation Manager

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause that it's a calling then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as :

  • A flexible hybrid work schedule (three days in the office, two days' work from home)
  • Full medical, dental, and vision coverage for both teammates AND family members
  • Competitive pay and performance incentives
  • A fun, mission-focused, and collaborative team environment

The Impact Evaluation Manager leads the strategy and execution of program evaluation within the Mission Data & Insights team. This role manages a team of impact evaluators and data analysts, guiding their work to generate actionable insights that inform program improvement and strategic decisions. The Impact Evaluation Manager fosters a culture of learning, performance, and collaboration, supporting WWP's mission to serve warriors and their families with integrity and impact.

Duties & Responsibilities

Program Evaluation Leadership :

  • Develop and oversee implementation of evaluation strategies and plans that assess program effectiveness, efficiency, and impact across the organization.
  • Guide the design of mixed-methods evaluations and survey methodologies, incorporating both quantitative and qualitative data sources.
  • Lead the development of KPIs and logic models that reflect program theory and strategic goals.
  • Collaborate closely with peer leaders in warrior research and program data governance to ensure alignment in research priorities, data quality practices, and shared methodologies across the Mission Data & Insights function.

    • Stakeholder Engagement and Collaboration :

  • Translate complex evaluation findings into accessible, evidence-based insights that meet high standards of data quality and rigor, supporting continuous improvement.
  • Collaborate with MD&I leaders and peer stakeholders through working groups and strategic initiatives to harmonize data standards, operationalize tools, and improve efficiency and consistency across the Mission Data & Insights team.
  • Build and maintain collaborative relationships with internal departments and external partners to support data sharing, alignment, and impact communication.

    • Data Monitoring and Reporting :

  • Provide oversight for the development and use of survey tools, dashboards, and reporting systems that enhance organizational learning and decision-making.
  • Partner across data governance, IT, and program teams to drive cross-functional alignment and integrate evaluation, research, and reporting practices into a cohesive data strategy.
  • Review and approve evaluation reports and executive summaries to ensure stakeholder needs are met and align with organizational communication standards.

    • Operational Management :

  • Define team goals and individual objectives aligned with WWP's strategic priorities, while managing staff capacity and project pipelines to adapt to evolving organizational needs.
  • Lead and develop a team of evaluation and data analysts through coaching, mentoring, performance feedback, and professional development.
  • Oversee evaluation team operations, including adherence to timelines, budgets, and compliance with organizational procedures and data governance.
  • Support strategic initiatives through evaluation planning, monitoring, and cross-functional coordination.
  • Foster a positive, innovative, and collaborative team culture that encourages continuous learning, curiosity, and accountability.
  • Attend and actively participate in required training and / or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture / team based training, or departmental huddles.
  • Other related duties as assigned.

    • Knowledge, Skills, & Abilities

  • Advanced knowledge of program evaluation theories, performance measurement, logic modeling, and outcomes-based evaluation.
  • Demonstrated leadership in managing professional staff and cross-functional teams, using strengths-based leadership principles to develop, motivate, and retain high-performing talent.
  • Proficiency in evaluation and analytics tools, including Qualtrics, Power BI, CRM platforms (e.g., Salesforce), and statistical software for analysis and reporting.
  • Proven ability to lead complex projects, make data-informed decisions, and adapt to changing priorities while maintaining high-quality work and meeting deadlines.
  • Excellent written and verbal communication skills, with the ability to clearly convey complex information to both technical and non-technical audiences, anticipate stakeholder concerns, and respond with empathy and precision.
  • Strong interpersonal, stakeholder engagement, and relationship-building skills, including the ability to ask critical questions, listen actively, and foster a customer-centric approach across teams.
  • Expertise in data stewardship, including best practices for collecting, storing, managing, and sharing data to guide strategic initiatives.
  • Exceptional documentation and reporting skills, with meticulous attention to detail and accuracy in data management processes.
  • Creative and innovative thinker, with a strong analytical mindset and a curiosity to explore underlying trends, industry developments, and new technologies.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.

    • Experience

    Requirements

  • Seven years of experience in data analytics, program evaluation, or impact measurement, preferably within a nonprofit, healthcare, or social services organization.
  • Five years of experience managing multi-method evaluations and presenting findings to senior leadership.
  • Five years of experience handling and analyzing large, complex datasets in Excel, R, SAS, STATA, Python, or similar statistical tools.
  • Three years of staff management experience.

    • Preferences

  • Five years of experience in a nonprofit setting or working with military- or veteran-focused organizations.
  • Experience applying advanced analytical methods, including machine learning, for predictive and prescriptive modeling.
  • Experience leading strategic evaluations tied to organizational planning or scaling.

    • Education

    Requirements

  • Master's degree in statistics, public health, social sciences, business, data science, or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

    • Preferences

  • None.

    • Certifications & Licensure

    Requirements

  • Ability to obtain ASIST Certification within 1 year of hire.

    • Preferences

  • Certifications in evaluation, project management, or data analytics (e.g., CES, PMP, Qualtrics, Salesforce, Power BI).
  • ASIST Certification.

    • Work Environment / Physical Demands

  • General office environment; temperature controlled.
  • Up to 25% travel.
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