Escrow Manager

Job Description

Job Description

Position Job Title : Escrow Manager

FLSA Classification : Exempt

Position Summary :

The Escrow Manager will oversee and manage the escrow process for our homebuilding projects, ensuring all transactions are handled efficiently, accurately, and in compliance with relevant regulations. This role requires a detail-oriented professional, with excellent organizational and communication skills, to manage the end-to-end escrow process, from contract signing to the closing of sales transactions.

Responsibilities :

• Design, implement, and manage workflows within the escrow and settlement services department to support timely and efficient transaction closings.
• Supervise and provide strategic direction to escrow officers, curative personnel, post-closing staff, and third-party vendors under formal agreements.
• Oversee daily operations, including workload distribution during peak periods, ensuring team productivity and service quality.
• Monitor and manage escrow file performance and proactively troubleshoot closing issues to ensure smooth operations.
• Establish, track, and report on key performance indicators (KPIs) to measure departmental effectiveness and identify areas for improvement.
• Develop and maintain policies, procedures, and guidelines to enhance quality control, operational efficiency, and compliance.
• Ensure departmental activities adhere to corporate policies, industry customs, state statutes, and regulatory standards.
• Provide ongoing leadership and support to escrow coordinators and ensure effective collaboration across departments such as sales, accounting, purchasing, construction, lending, and title.
• Maintain accurate electronic file management processes that comply with Department of Real Estate (DRE) requirements and Sarbanes-Oxley (SOX) controls.
• Review and validate sales contracts, commission reports, buyer and lender information, and other transaction documentation for accuracy and compliance.
• Input and maintain accurate escrow information in internal systems (e.g. Newstar, HB1) and oversee earnest money deposit reconciliation.
• Prepare and distribute daily, weekly, and monthly escrow reports and deliver closing reports to approved third-party entities as required.
• Communicate potential closing delays and backlog risks to senior leadership and provide status updates and operational reports to the Division President and clients.
• Provide exceptional service and timely responses to both internal and external customers.
• Offer administrative and operational support to the Vice President of Sales & Marketing.

Key Qualifications :

Benefits :

In addition to competitive health insurance coverage for team members and their dependents, New Home Co. also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally.

Physical Requirements :

This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels. Appropriate business apparel and professional appearance is expected.

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Supervisory Responsibilities :

This position may supervise other employees.

Travel Requirements :

A valid driver’s license and active vehicle insurance is required at all times.

Disclaimer :

New Home Co. and Landsea Homes are equal opportunity employers. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.