Sr. Analyst, Quality and R&D Applications

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Sr. Analyst, Quality and R&D Applications

Apotex is a Canadian-based global health company. We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health products. Headquartered in Toronto, with regional offices globally, including in the United States, Mexico and India, we are the largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product acquisitions.

Plan, design, develop, implement and maintain Quality and R&D Applications and related integration for enterprise solutions which meet tactical and strategic business requirements. Provide expert insight into related application and infrastructure activities to meet customers' needs.

Job Responsibilities

• Investigate, diagnose and resolve incidents with customers and peers utilizing advanced problem-solving techniques to identify root causes
• Ensures work is performed in compliance with the GIS Incident Management process and GIS Change Management process
• E2E change management for patch deployments, systems enhancements, hotfixes and emergency change controls
• Perform / Execute Installation Qualification, Configuration Verification, Functional testing and helping the users to perform User Acceptance testing.
• Proactively advises clients on developments in relevant information technology.
• In conjunction with customers, develops new and / or improved information systems that meet customers' functional needs and improve their business processes.
• Responds to more complex and / or unconventional queries from managers, team members, other employees, and internal customers. Provide policy interpretation and technical / business process advice in their area of technical information technology expertise.
• Plans, implements and oversees small information technology projects, including small portions of corporate wide information systems.
• Utilizes often highly analytical techniques in the performance of functional duties, and to identify process inefficiencies and root causes of issues with managers, suppliers, contractors, or other external stakeholders to determine action.
• Provide accurate and complete documentation of processes and procedures to ensure that systems can be supported.
• Understand and communicate department objectives, translating them into project team and individual performance goals.
• Support GIS Management during audits from internal or external customers.
• Work with GIS peers and cross functional teams in the evaluation, implementation, enhancement, and support of solutions.
• Perform other related duties as assigned, in accordance with job responsibilities and necessary department activities.
• May be required to be on-call for critical systems to provide tier 3 support. All such work will be covered by the requirements of the on-call policy.
• Works in a safe manner collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values : Collaboration, Courage, Perseverance, and Passion.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• All other relevant duties as assigned

Job Requirements

Undergraduate degree or equivalent experience in Information Systems, Engineering, Business Administration or Sciences

3-5 years of experience in system administration of Quality / R&D and other Scientific Systems / Applications (such as LabWare LIMS, Empower, ARGUS, Standalone Lab Systems (FTIR, Titrator, Analyzer, ChemStation, SOTAX,Image Analyzer,etc)

Minimum of 5-8 years combined experience in Pharmaceutical / Process Industry, Consumer Packaged Goods, Information Systems, or Management Consulting Environment

At Apotex, we are committed to fostering a welcoming andaccessible work environment, where all everyone feels valued, respected, and supported to succeed.

We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.

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