Workforce Lead (6-month contract) (Virtual CAN or US)

Role Overview

Reporting to the Manager, Process and Performance, the Workforce Lead will contribute to Sirva's success by overseeing a team of Quality Analysts, Reporting Analyst and Workforce Analysts supporting the CX Operations. The operations utilize the latest contact center technology (voice / video calls, emails, text messages, VoIP and chats) and this position will play a key role in monitoring and evaluating the employees resolving customer queries and service escalations as well as provide Workforce management oversight.

• This role must be filled within the United States or Canada. The application deadline is October 27th at 5pm EST.

What You'll Be Doing

People Management

What You Bring to Sirva

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable provincial and federal laws, we provide the following salary information for this position :

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and Smartbox) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf .

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.