Revenue Enablement Program Manager, Customer Journey

Job Description

Job Description

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1 : 1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

We are looking for an experienced Enablement Program Manager to join our Revenue Enablement team. In this role, you will design, deliver, measure, and optimize enablement programming specifically tied to the post-sale customer journey — empowering our Customer Success and team to drive meaningful outcomes at every milestone. You will partner cross-functionally with Product Marketing, Customer Marketing, Revenue Analytics, Revenue Leadership, and other stakeholders to ensure all touchpoints are supported with compelling content, practical frameworks, and training that helps the field deliver with confidence.

This role also plays a critical part in preparing the organization for major retail holidays and events, including Black Friday Cyber Monday, designing both internal enablement and collaborating on customer-facing content that drives adoption and revenue. Additionally, you will create thought leadership resources and programming on emerging trends, updates, and industry shifts — such as iOS changes, tariffs, or regulatory developments — that impact our customers and should be addressed in their milestone conversations.

What You’ll Accomplish

• Deliver high-impact  learning programs for existing team members
• Collaborate with Revenue leadership to conduct needs analyses, and design and deliver effective enablement programming that aligns with strategic business goals Produce valuable training, documentation, tutorials, workshops, resources, etc. that enable the Revenue team to successfully drive outcomes with customers and prospects.
• Develop and maintain a library of enablement content (email sequences, templates, playbooks, and best practice guides)
• Lead enablement initiatives tied to major retail holidays and other strategic calendar moments, creating both internal training and customer-facing content packages that drive impact.
• Develop thought leadership and enablement programs around emerging trends, product updates, or external developments that affect customers, enabling CSMs to confidently discuss and advise on these topics.
• Manage projects that are assigned to you, including executing and delegating project tasks, creating timelines, and ensuring deliverables are up to quality standards with the goal of improving the effectiveness of the intended audience and meeting revenue targets.
• Define and monitor key performance indicators to measure and report on the effectiveness of enablement programs, tools, and initiatives.
• Establish effective communication and reporting channels with revenue leadership and cross functional teams across the organization.
• Partner with Learning Experience Designers to inform on materials needed

Your Expertise

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants :

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner  - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.