Customer Service Lead

Customer Service Lead

Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you!

The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping.

Job duties :

• Through coaching and modeling, the Customer Service Team Lead will set, lead, and coach Best in Class expectations for customer service.
• Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processes.
• Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines moving.
• Responsible for managing the customer service desk and cash office operation.
• Conduct any cash office activities and outside cash handling improvement.
• Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store orders.
• Responsible for customer service supply ordering and inventory.
• Ensure cash register lanes never get more than 3 customers.
• Ensure timely retrieval of shopping carts.
• Ensure that restrooms and customer service areas are properly maintained.
• Acts a final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guidelines.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education :

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.