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Patient Services Representative

Patient Services Representative

Mint CannabisMiami, FL, US
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Patient Services Representative

Location : Miami, FL

Pay Range : $15.00 - $16.00 per hour

What You'll Do

  • Greet and check in patients, verify their status, and report allotment details in the POS system.
  • Provide education and information about medical cannabis, its uses, and available products.
  • Assist patients with product selection in an efficient, friendly, and compliant manner.
  • Process patient orders and payments using POS software with accuracy and professionalism.
  • Operate, maintain, and close the cash till; reconcile and deposit daily earnings.
  • Support other departments such as administration and packaging when cross-trained or as needed.
  • Maintain a clean, welcoming, and professional environment for patients and coworkers.
  • Assist management staff with daily operational needs and help keep everything running smoothly.

What You'll Bring

  • A customer-first mindset with a friendly, professional, and approachable demeanor.
  • Dependability and punctuality you show up and follow through.
  • The ability to stay cool under pressure in a fast-paced retail environment.
  • A positive, team-oriented attitude you're here to lift others up.
  • Working knowledge of medical cannabis uses and consumption methods.
  • Familiarity with Florida cannabis brands, products, and patient transaction limits.
  • Understanding of state cannabis regulations and dispensary compliance practices.
  • Confidence in operating POS systems and other software while assisting patients.
  • Strong communication, customer service, and basic sales skills.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook).

    • Why You'll Love Mint Cannabis

  • A work culture that's welcoming, passionate, and built on good vibes.
  • Opportunities for growth as we expand into new markets.
  • Discounts on products and merch.
  • Health, dental, and vision benefits (for eligible roles).
  • Paid time off to relax, recharge, and take care of you.
  • A chance to be part of something amazing.

    • A Few Things You'll Need

  • Must meet all applicable Florida state requirements to work in a licensed medical cannabis facility.
  • Confidence in operating POS systems and other software while assisting patients.
  • Strong communication, customer service, and basic sales skills.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook).

    • About Mint Cannabis

    Mint Cannabis, founded in 2016, is dedicated to providing affordable, patient-focused care while empowering our team to grow professionally and support our communities. From our roots in Arizona, we've expanded to Michigan, Missouri, Illinois, Massachusetts, Nevada, and Florida, fueled by a culture of innovation and collaboration.

    In Florida, Mint Cannabis proudly serves the medical cannabis community with compassion, care, and compliance at the forefront of every interaction. We're committed to delivering exceptional products and patient experiences while building strong community ties and a bright future for the industry.

    Equal Opportunity Employer Statement

    Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Patient Service Representative • Miami, FL, US

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