Operations Director

Operations Director

Every child deserves the brightest future and Life Skills Autism Academy is on a mission to help young children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in school on (on their own terms). Too many children with ASD are untreated or under-treated and Life Skills Autism Academy is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet and exceed best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Life Skills Autism Academy's dedication to quality, family satisfaction and developmental outcomes.

Position Summary

The Operations Director sets the tone for the entire center's team member culture and family experience. This role is directly in charge of all sales and daily business operations with the ultimate goal of reaching capacity within the center and achieving the optimal operating model. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, determining staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Operations Director will lead BTs by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources.

The Operations Director's responsibilities fall into six main categories : Customer Service, Team Member Satisfaction and Retention, Center Appearance / Maintenance, Daily Operations, HR / Compliance, and Center Growth.

Success Measures

Success measures include adherence to Centria policies and ongoing compliance, customer satisfaction, BT utilization and retention, properly managing non-billable time of Behavior Technicians, and ensuring operational efficiency in a well-structured, enjoyable space with the highest quality of therapy being delivered by highly satisfied team members.

Duties and Responsibilities

1. Provide excellent customer service and champion Life Skills Autism Academy's growth

• Conduct sales, marketing, and advertising duties in order to grow the academy's client base to full capacity.
• Assist clients and families in accessing treatment by guiding them through the intake process.
• Maintain communication with prospective clients and ensure appropriate expectations of the intake process and timeline for how soon we can get services started.
• Align all resources (Supervising Clinicians, Behavior Technicians, and Clients) to ensure clients access therapy in the quickest, smoothest manner.

2. Maintain an operationally well-run, aesthetically pleasing center that is enjoyed by parents, clients, and team members.

3. Manage the schedule of all team members and clients within the center, as well as the operating metrics of the center.

4. Complete the offboarding process for all departing behavior technicians.

Collect Behavior Technician resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding.

5. Manage payroll and billing accuracy via daily reviews to ensure documentation is being submitted properly and schedules match the submitted documents.

6. Provide day to day administrative support in the LSAA Center, such as greeting clients, placing supply orders, faxing, filing, etc. as needed.

7. Perform other duties as designated by supervisor.

Rate

$65,000 -75,000 plus bonus

Qualifications

Education

Bachelor's degree or equivalent experience

Work Experience

Proven ability to garner referrals

Equipment and Technology Requirements

Other Competency Requirements

Knowledge and Skills

Working Conditions

Physical Requirements

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting while doing office tasks as well as walking and standing while performing BT duties. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Life Skills Autism Academy reserves the right to amend this job description at any time, with or without written notice.