Service and Warranty Associate

Service and Warranty Associate

Your Home Improvement Company is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Your Home Improvement Company. We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today's most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience. Your Home Improvement Company is looking for a personable, professional service assistant to help perfect our customers' experience in upgrading their homes. Want to join our team?

The primary responsibility of a Service & Warranty Associate is to provide a world-class experience to all customers. The role develops a special relationship with each customer, being the main point of contact throughout each homeowner's service journey. You will open new services, as well as make check-in calls and follow-up calls along the way.

Responsibilities

Schedule service appointments for homeowners

Perform administrative tasks associated with the job

Positive, professional, empathetic, customer-focused, and solution-oriented in their work. Results-oriented, proactive ownership of customer issues

Perform data entry and clerical work

Open and close service tickets and perform exit calls

Answer phones, emails, and texts with homeowner concerns

Identify homeowner troubles and come up with resolutions

Search records and files for specific data and homeowner files

Proactively identify solutions / options that meet customer needs on product, delivery, and service. Be a customer advocate.

Possess a general knowledge of products and services

Handle grievances and homeowner concerns

Coordinate service appointment logistics

We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his / her potential and we exceed our customers' expectations.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package, including, but not limited to :

Medical / Dental

Paid holidays plus PTO

401(k) plan & contributions

A culture that supports work-life balance

Qualifications

High School diploma or equivalent

Minimum of 3-years customer service experience

Experience with complex scheduling

Excellent attention to detail

Basic word processing and spreadsheet skills

Ability to develop and establish good interpersonal relationships

Good phone etiquette and verbal / writing skills

Flexibility & adaptability, ability to work in a fast-paced environment

General home remodeling knowledge preferred

Your Home Improvement Company is an Equal Employment Opportunity Employer

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