Product Manager I Consumer Lending

Product Manager I Consumer Lending

Credit cards, considered the largest consumer lending market in the U.S., are evolving at an accelerated pace through advances in technology, changes in consumer behaviors, new market entrants, and macroeconomic forces. We are seeking a curious, self-motivated individual, ready and willing to help our team navigate this dynamic and exciting industry! At the highest level, the ideal candidate for this position will take ownership of short and long-term product development initiatives that support the key strategic objectives for the Consumer Credit Card line of business.

Essential Functions

• Leverage financial acumen to develop and present a business case for new product initiatives that demonstrate long-term, sustainable growth for the Consumer Credit Card portfolio
• Own customer journey strategies including efforts to reduce friction and pain points, as well as efforts to meet customer expectations and a changing competitive environment
• Contribute to the development and implementation of product strategy and functionality with management oversight
• Actively participate in consumer lending projects related process improvements, audits, and product development enhancements
• Perform marketing functions to drive results. Marketing activities will include content quality control and audit of the campaigns.
• Own and oversee the customer feedback strategy
• Ensure key initiatives within area of responsibility are connected to and are having a positive impact on the department KPIs and align with business goals
• Leverage customer experience best practices, trends, customer feedback, and business needs to develop initiatives
• Maintain alignment of cross-functional teams including peers and business partners to advance key initiatives
• Monitor and interpret economic, industry-relevant and internal performance data or trends to make informed, data-driven decisions
• Oversee related communications to ensure alignment with the customer experience strategy
• Perform other duties as assigned
• Key projects include but are not limited to, developing compelling products and value propositions for our customers and target audiences, ownership and optimization of our credit card rewards platform, evolving our Buy Now, Pay Later strategy, and other project work as assigned.
• Embrace the role for all things product development and credit card rewards and establish a trusted working relationship with your business partners.
• Align with our Legal, Compliance and Risk Management business partners to ensure our products and features are designed, implemented and operating in compliance with all applicable laws and regulations.
• Present product development initiatives to senior-level management and articulate how these initiatives support the key strategic objectives of the Consumer Credit Card line of business

Knowledge Skills & Abilities Required

Education & Experience

Hybrid Schedule : In office 3 days per week

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location : 922 Walnut St, Kansas City, Missouri 64106

Time Type : Full time