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Dispatcher

Dispatcher

Milltown PlumbingChelmsford, MA, US
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Job Description

Job Description

Dispatcher Benefits :

  • PTO Time
  • Flex Schedule
  • Get Paid Weekly
  • Bonuses
  • 401(k) Match @ 4%
  • Paid Training, Educational Allowances / Reimbursement for Field-related Courses
  • Blue Cross Blue Shield Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays to Celebrate
  • Company Events

Full job description Do you want to join our growing, customer-focused, and, dare we say, fun team?Then we want to talk to you TODAY!We're a dynamic, family-owned business with over 45 years of expertise. We're on a mission to be a great place to work, provide industry leading service and continue to grow!We're the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses comfortable all year long. Join us in making every home and business a Customer and MillTown fan. Make this year the first to join the MillTown team. Essential Duties and Responsibilities

  • Evaluate customer calls and assign the best technician to each service appointment.
  • Relay accurate information to technicians, ensuing proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting Milltown.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician's progress.
  • Follow up on leads and unsold work from our technicians.

    • Desired Skills and Experience

  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust, defuse conflict and hold others accountable.
  • Bachelor degree or equivalent is a plus.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.

    • MillTown Plumbing & Heating Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.Job Type : Full-timePay : $59,000-73,000 / yearIf you require alternative methods of application or screening, you must approach the employer directly to request this, as Indeed is not responsible for the employer's application process.

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    Dispatcher • Chelmsford, MA, US

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