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Sr. Representative, Customer Accounts

Sr. Representative, Customer Accounts

Hydrogen GroupIrvine, CA, United States
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Sr. Representative, Customer Accounts

Irvine, CA

Schedule : Standard Office Hours

Duration : 18-Month Contract

Pay : $33-38 / ph

This role is responsible for managing collection activities for a complex receivable portfolio. The position supports a global leader in the medical device industry, recognized for advancing innovative technologies that improve patient care.

Job Responsibilities

In this role, you will oversee and execute a variety of activities to ensure effective collection processes and achievement of operational cash flow objectives. Key responsibilities include :

  • Managing higher-value and complex monthly collections to achieve corporate Daily Sales Outstanding (DSO) targets.
  • Developing and executing collection strategies for high-revenue accounts.
  • Resolving disputed invoices in collaboration with internal teams.
  • Preparing documentation packets to support credits for pricing errors.
  • Reviewing and releasing pending customer orders held for credit concerns in line with department guidelines.
  • Analyzing customer credit ratings and histories to provide recommendations for extensions and limits.
  • Identifying and escalating accounts requiring third-party collection actions.
  • Performing other incidental duties as assigned.

Essential Duties and Job Functions

  • Review daily GetPaid Collection work queue and communicate with assigned customers.
  • Partner cross-functionally to resolve disputes and ensure timely cash flow.
  • Maintain thorough documentation of all collection-related activities.
  • Apply judgment to balance business needs with customer relationship management.
  • Support continuous improvement in collection practices and processes.
  • Knowledge & Skills

  • Proficiency with MS Office Suite and experience with ERP systems (e.g., JDE).
  • Strong written and verbal communication skills, with an emphasis on negotiation and persuasion.
  • Proven ability to thrive in a fast-paced environment and manage confidential information.
  • Strong attention to detail, problem-solving, and critical thinking skills.
  • Ability to interact professionally across all organizational levels and work independently or in team settings.
  • Commitment to compliance with company rules and protocols (e.g., environmental, health, and safety).
  • Education & Experience

  • High School Diploma required with at least 4 years of relevant experience.
  • Prior experience in collections, credit management, or related finance functions.
  • Familiarity with medical device industry policies and practices is a plus.
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    Customer Account Representative • Irvine, CA, United States

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