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IT Operations Lead

IT Operations Lead

Edwards GarmentKalamazoo, MI, US
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Job Description

Job Description

Do you take pride in your technical skills and the strength of the IT systems you own and delivering on-time results? Do you get excited about solving problems and helping customers? Do you work best in a fast-paced environment? We are looking for someone with a keen attention to detail who leads the maintenance of our network and provides support for critical business applications while simultaneously providing excellent customer service. Our team is responsible for multiple systems with varying degrees of criticality.

Come and Join Us – a Company that CARES about our team! At Edwards, we care about our associates and our community. We know that our associates are the heartbeat of our company and we foster an environment that is fun, healthy and safe. Edwards is a family-friendly company that values a work-life balance for our associates and have a goal to create long-term employment by matching your talent to our opportunities.

What you can expect at Edwards - Edwards is a premier brand of quality apparel. We have 50+ years of successfully serving the uniform market with a collaborative work environment as the driver to reach it.

Job Description

The position of IT Operations Lead plays a leadership role around the maintenance of the network and server infrastructure through regular maintenance, configuration and upgrades, and provides support for issues / incidents related to those components. In addition, this position provides support for critical business applications by working closely with internal team members as well as external vendors.

Here’s what you can expect in the way of specific job responsibilities as well as time allocation estimates :

Network and Server Infrastructure Leadership (40%)

  • Maintain IT systems : firewalls, switches, routers, access points, servers, anti virus, email filtering and miscellaneous software with focus on business value, security, and availability
  • Review and apply relevant patches and configurations on a regular basis to keep systems secure and performing optimally
  • Collaborate with peers and manager in planning network and server infrastructure lifecycle, establish roadmap for upgrades / replacement as necessary
  • Ensure systems are monitored for availability, performance and security
  • Participate in IT Audit and respond to auditor requests
  • Develop, document and maintain procedures and system documentation
  • Remain connected and up-to-date on new technology releases and new technical innovations, recommend actions for our infrastructure
  • Support IT Director in training junior team members through collaboration on projects
  • Participate in IT planning and budgeting

Projects (30%)

  • Proactively identify needs, evaluate and implement technology solutions to solve business problems, reduce risk and make employees more efficient
  • Manage projects effectively, delivering them as per agreed upon scope, schedule and budget
  • Collaborate with and / or manage vendors as needed; provide input on vendor selection; select vendors where appropriate
  • Provide analysis and input on product selection and project architecture; make product and architecture decisions where appropriate
  • Support (30%)

  • Provides technical support for onsite and remote end users at multiple sites, both on infrastructure and applications
  • Promptly respond to outages and incidents in a timely fashion, including outside business hours
  • Serve as second / third tier and backup for end-user support issues as needed
  • Work with internal team members and vendors to resolve business applications bugs / issues in a timely manner
  • Proactively communicate status updates regarding high impact outages / issues
  • Track tickets and incidents in ticketing system as defined by IT procedures
  • Track and report on open business applications issues on a regular basis
  • To be successful in this role, you need to have the requisite knowledge, skills and abilities :

  • 5 or more years of experience with networking technology including firewall, TCP / IP, VPN, VLANs, DHCP, DNS, FTP / SFTP, wireless
  • 5 or more years of experience working with server and storage technology including server hardware, VMware, SAN, NAS, Windows, Active Directory
  • 3 or more years of experience deploying and managing cloud-based solutions : email (Office365), DNS, Azure AD
  • Experience managing / providing support for critical business applications such as ERP, CRM, WMS
  • General understanding of n-tier application design, relation databases and application integration
  • Experience with security technology and best practices including antivirus, email and web filtering, password management, mobile device management, auditing and permissions, server hardening, encryption, two factor authentication, SSO
  • A+, Network+, Security+, and / or MCSA certifications, or similar, are a plus
  • Experience with specific tools a plus : Mimecast, Veeam, TrendMicro, 8x8 phone system
  • Strong verbal and written communication skills
  • Strong technical, troubleshooting, and problem-solving skills
  • Ability to move with a sense of urgency to solve problems, make improvements, and drive projects forward
  • Organized and detailed oriented
  • Able to work independently and within a team environment with minimal instruction
  • Is trustworthy – follows company policies, makes and keeps commitments, never betrays confidentiality
  • Our ideal IT Operations Lead would carry out their responsibilities while displaying the following key behavioral competencies :

  • Promotes Precision and Attentiveness – Diligence and follow through to ensure all tasks are being completed with accuracy and by scheduled timelines and deadlines; including rigorously reviewing and applying patches and configurations to keep systems secure and performing optimally.
  • Action Orientation – Moves with a sense of urgency to drive projects forward, solve technical problems and troubleshoot unexpected security, infrastructure, applications or related services issues that impact the business
  • Innovation –Proactively identify needs, evaluate and implement technology solutions to solve business problems, reduce risk and make employees more efficient.
  • Clear Communicator – Communication is based on tasks that need to be accomplished and serving employee needs in a friendly, clear, concise and factual way. Promptly provides information to key stakeholders related to security infrastructure, applications, or related services, and / or end-user issues that could impact the business.
  • Perks and Benefits at Edwards

  • Annual Bonus Plan
  • Great Paid Time Off package
  • Excellent medical plan with options that best fit the associate and the associate’s family
  • Dental (including orthodontia) and Vision Plan at NO COST to associates
  • 401k (with generous company match - no vesting schedule)
  • Others like tuition reimbursement and wholesale retail club membership
  • We like to celebrate! – Celebrations (both Company-wide and departmental) take place throughout the year for achieving milestones and goals
  • Read more about us at www.edwardsgarment.com under “Careers”

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    It Lead • Kalamazoo, MI, US

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