Customer Service Representative II
VirtualVocationsBurbank, California, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_description
A company is looking for an Inbound Customer Service Agent.
Key Responsibilities
Receive and respond to inbound phone calls for customer assistance
Document all calls in ticketing and tracking systems
Function as liaison between claims department and providers
Required Qualifications
2 - 3 years' experience in a Healthcare claims operations or Call Center environment
High school degree required
Comprehensive understanding of covered plan benefits
Basic understanding of MS Office applications, especially Word and Excel
Willingness to learn new skills
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