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Technical Customer Support Specialist - 26742
Technical Customer Support Specialist - 26742ZipRecruiter • Portage, IN, US
Technical Customer Support Specialist - 26742

Technical Customer Support Specialist - 26742

ZipRecruiter • Portage, IN, US
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Overview

Our client, a Global Medical Device Manufacturer, has an immediate opening for a Technical Customer Support Specialist for a 12 Month Contract. This is a fully onsite role with a flexible shift requirement : 9 : 30am - 6 : 00pm or 10 : 30am - 7 : 00pm.

Position Description (Principle Duties and Responsibilities)

  • Answers phone calls / emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports issues in Salesforce.
  • May be involved in customer training.
  • Provides support to customers / users where the product is highly technical or sophisticated in nature.

Requirements

  • Minimum High School Diploma required
  • 2 years in a technical support role either with Medical Products, IT or Professional Services
  • Proven track record of being reliable, on-time and a dependable team member
  • 1-2 years experience working with Salesforce
  • Excellent written and verbal communications skills
  • Quick learner and ability to study products to learn support requirements

    • Company Description

    iMPact Business Group specializes in providing professional staffing services. Our focus areas include Information Technology, Engineering, Finance / Accounting, Business Administration / Process and Project Management. We offer benefits such as 401(k) matching, comprehensive health / dental / vision insurance, flexible schedules, health savings accounts, life insurance, paid time off, professional development assistance, employee assistance programs, referral programs, retirement plans and tuition reimbursement.

    Contact & Additional Information

    For more information about opportunities, visit : www.impactbusinessgroup.com or chat with us live : https : / / lc.chat / now / 8608604 /

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    Technical Support Specialist • Portage, IN, US

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