Sr. Manager, Operations

Program Support Manager

This job is responsible for overseeing the team that is responsible for coordinating and providing program support for various types of programs at WellSky to patients. The scope of this job includes providing operational and management oversight of non-clinical team members to ensure program deliverables are met. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities :

• Lead and oversee clinical operation support staff by fostering collaboration, efficiency, and alignment with organizational goals.
• Anticipate and address operational challenges by analyzing trends, escalating critical issues, and partnering with senior leadership to implement sustainable solutions.
• Develop strategic work plans, delegate responsibilities, and optimize workflows to enhance team productivity and service delivery quality.
• Provide mentorship and advanced training to staff by cultivating a high-performing team committed to delivering exceptional clinical and operational outcomes.
• Drive talent management initiatives by leading recruitment, onboarding, and performance management processes in compliance with organizational policies and regulations.
• Leverage data and key performance indicators to inform decision-making, monitor quality improvement efforts, and elevate patient and partner satisfaction.
• Perform other job duties as assigned.

Required Qualifications :

Preferred Qualifications :

Job Expectations :

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference. WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace. Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates. Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky :