Application Production Support Engineer (Plano)

Application Production Support Engineer

Locations : Plano, TX

Details :

Production Support team member for Global Banking applications. Responsibilities include :

1. Respond to requests for application support from business, operations, and interfacing application teams during on call schedule.

2. Manage incident resolution in production environments for assigned applications.

3. Manage problem tracking and resolution in production environments for assigned applications.

4. Support and perform change tasks per instructions from application teams in production environment.

5. Schedule and manage infrastructure maintenance activities for production environments.

6. Monitor jobs and respond to job alerts timely.

7. Support release and deployment activities as needed.

Unix / Linux operating system knowledge, including ability to navigate and execute commands on servers.

• Understanding of Oracle Database structure, Data replication and ability to create and run Data queries in Oracle Databases using SQL.
• Understanding of Weblogic, IIS and IBM Websphere MQ. Troubleshooting Data issues.
• Understanding of HTTP protocols and how to make API calls through HTTP.
• Scripting and automation

Ability to troubleshoot applications, reviewing application logs, data, and other tools applicable to the application.

Understanding of Remedy Incident Management, Problem Management, and Change Management modules.

Good written and verbal communication skills, able to summarize at a business level, a technical issue or problem.