HRA Housing Administrative Specialist

Housing Administrative Specialist

Under the supervision of the Housing Manager, the Housing Administrative Specialist will assist in the operation of all housing programs and initiatives at the Brainerd HRA. This includes Public Housing, Section 236 Multifamily Housing, and Low-Income Housing Tax Credits (LIHTC). This position is expected to follow local, HRA, state, and federal policies, regulations and laws.

Essential functions include answering telephone and in-person requests for information concerning HRA programs, processing applications for placement on housing program waiting lists, performing all activities relating to screening, intake, eligibility determination, rent calculation, leasing / move-in, interim rent changes, annual recertifications, repayment agreements, transfer requests, and move-outs, creating and maintaining tenant files, processing work orders and preparing billing statements, assisting with scheduling and completion of in-unit and other property inspections, enforcing lease provisions and house rules for each property, receiving and posting rent, security deposit payments, and other payments on tenant accounts, processing monthly ACH batches, reconciling and balancing cash receipts for bank deposits, approving payment of vendor invoices and initiating tenant chargebacks, processing month-end tenant accounting reports, and completing periodic training related to updated program guidelines, new agency initiatives, or other staff development topics.

Knowledge, skills and abilities include knowledge of Brainerd HRA programs, knowledge of Fair Housing Laws and regulations, knowledge of MN Landlord / Tenant Statues and Data Privacy Laws, knowledge of National Standards for Physical Inspection of Real Estate (NSPIRE) habitability standards, ability to research, interpret, and apply regulations, knowledge of office equipment and intermediate proficiency with MS Office applications, ability to understand and follow complex oral and written instructions, strong verbal and written communication skills with a focus on attention to detail and data accuracy, ability to organize, establish priorities, meet program guidelines and timelines, and work independently, ability to establish and maintain effective working relationships with staff and the general public, ability to resolve conflicts and negotiate effectively, and professional, positive, and welcoming demeanor with a passion for providing exceptional customer service.

Minimum qualifications include an associate's degree in related field and two years' experience in an administrative position or four years' combination of relevant education, training and experience that meets the requirement to successfully accomplish the assigned duties and responsibilities as determined by the Executive Director, ability to be certified in Public Housing Occupancy Specialist and NSPIRE standards training within one year of employment, if not already in possession of certification from a nationally recognized training program, ability to be certified in Multifamily and LIHTC Occupancy Specialist and NSPIRE standards training within three years of employment, if not already in possession of certification from a nationally recognized training program, extensive experience with windows-based personal computer software applications, possession of a valid driver's license and access to reliable transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.