Healthcare Customer Service Representative

Job Description

Job Description

TekSystems is currently hiring for a Medical Billing Customer Service Representative. This position is FULLY REMOTE however you must be able to pick the equipment up in Maryland so must be somewhat local and on EST time zone!

MUST HAVE : 2-3 years of medical call center / customer service experience, strong experience understanding different health insurances, and any experience understanding medical billing.

Description

Responds to customer inquiries regarding patient accounts, assists in resolving issues and concerns. Maintains professional and courteous behavior to ensure positive image within the community served and to promote customer satisfaction. Assists management with the training of new hires. They will be going over billing issues and EOB's with patients that are calling in over the phone. They will need to understand what an EOB is, be able to describe what the insurance company has paid and what they owe as well. They need to be able to understand the medical billing process.

Additional Skills & Qualifications

Must have a associates or Bachelors or cpat Cpat certified is a plus Skills : Requires detailed working knowledge and demonstrated proficiency in multiple payers application billing and or collection processes, with particular focus on billing specifically.

NEED to understand and be able to read an EOB.

Must understand what medical insurance is and know how to explain what insurance does.

Must have excellent patient customer service experience

Need to fully understand the medical billing process.

Pay and Benefits

The pay range for this position is $17.00 - $19.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 22, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.