Supervisor, AR Recovery (On-site Plano, TX)

About the Role

Impact you will make

Are you an expert in healthcare insurance reimbursement ? Do you enjoy mentoring denials specialists and reimbursement associates ? Join our team and play a vital role in ensuring hospitals receive the reimbursements they deserve.

You'll be part of a dynamic team using cutting-edge ARO software to streamline medical claims and collections. As an Associate Lead, you will have the opportunity to coach and lead representatives and recommend appropriate solutions to complex scenarios.

As Supervisor, AR Recovery, you will organize and manage the daily activities for team of AR Denials Specialist / Follow-Up Representatives . The team's primary function is to identify and validate revenue opportunities associated with insurance eligibility and coverage plans. You will be responsible for selecting talent, onboarding, training, and growing associates to the next level. You will also be accountable for quality assurance, productivity metrics and the performance management of their team. You will have the opportunity develop operational expertise and the ability to navigate multiple patient accounting applications.

What you will do

• Maintain an adequately trained staff to handle current production goals within department
• Monitor and ensure that the daily production goals and quality of work are being achieved by the staff
• Perform daily and weekly QA audits to ensure accounts are worked in accordance with client work standards and project objectives (e.g., No Activity, Aging, Cash Recovery)
• Perform workflow management of the team as well as making recommendations on enhancements to processes
• Partner with the talent acquisition team to interview and select candidates, assist in successfully onboarding a team of Revenue Cycle Representatives
• Create and deliver appropriate onboarding, training and development to all current and future associates
• Provide coaching and development daily through informal observation and formal monitoring . This includes monitoring telephone calls, voice and emails and conducting side-by-sides. Complete and maintain required documentation regarding performance and training / development needs.
• Review documentation with staff members
• Work collaboratively with leadership and other team members to confirm, challenge, or provide trending and solutions
• Serve as liaison between internal team and client staff , when needed, to resolve accounts
• Create client reports and invoices
• Review output of team and determines appropriate assignment of KPI targets
• Meet with each member of the team regularly to provide coaching and continuous feedback
• Proactively address training and skill gaps by creation of and delivery of training
• Understand cross-functional teams and look for opportunities to enhance and integrate processes
• Integrate experience into team process and performance

What you will bring

What we would like to see

Why Join Us?

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive .

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At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https : / / finthrive.com / careers#culture .

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com / careers-benefits .

FinThrive's Core Values and Expectations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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