Residential Installer (San Diego)Precision Door Service • San Diego, CA, US
Residential Installer (San Diego)
Precision Door Service • San Diego, CA, US
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job_description.job_card.job_descriptionMust possess a valid driver's license. Must be able to pass a standard drug test upon request. Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools. Must be able to lift up to 100 pounds and carry for up to 50 feet. Must be able to read and write legibly and accurately. Must be able to walk and carry items on uneven ground. Must be able to climb and work from a 12' step ladder. Must be able to safely drive a service truck or van during the day, at night, and in inclement weather conditions. Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service. Effective Communications – Practices meaningful two-way communication, including clear speaking, active listening, and appropriate responses. Service Focus and Teamwork – Delivers high quality, professional, responsive, and innovative service while cooperating with others to accomplish goals; treats others with dignity and respect. Interpersonal Skills – Demonstrates friendliness, tact, empathy, and politeness; maintains effective relationships and adapts to diverse backgrounds. Job Mastery and Continuous Learning – actively pursues training and development to improve knowledge and skills. Able to work a flexible schedule including weekends, holidays and evenings to accommodate customer calls. Must be able to sit for extended periods (driving and travel). Must be able to work in extreme heat or cold; dirty, dusty, and oily environments. Medium to heavy work – able to lift up to 100 pounds and carry for up to 50 feet; walk on uneven ground; manual dexterity in both hands. Talking – ability to convey detailed spoken instructions to workers and customers. Hearing – ability to perceive sounds and understand spoken information clearly. Environment – work occurs both inside and outside. Compensation – this is a commission-based role with average earnings potential of $80,000–$110,000 per year. Compensation is based on a piece-rate commission structure tied to productivity. Paid training is provided during the first 12 weeks with a pay range of $20.00 to $22.00. Training pay may vary by region and experience. Benefits include medical, vision, and dental coverage, plus a 401(k) for eligible positions. Weekly payroll appears on paydays Friday.
Description
The Residential Installer serves as the door installer for residential garage doors and related components. The installer interacts with customers daily providing them with excellent customer service. Work assignments are received from the call center or Customer Service Managers (CSMs). Any problems, questions, or issues will be referred to the Branch Manager for clarification or resolution. The Residential Garage Door Installer is the first line of support for customers and is expected to maintain a neat and clean appearance, and to treat all customers with decency and respect.
Responsibilities
- Remove and haul existing garage door.
- Installation of new garage doors.
- Attend and participate in all required safety meetings and training sessions.
- Learn the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs.
- Learn basic door and operator maintenance skills and review new products when appropriate.
- Retain an appropriate level of product knowledge for products offered.
- Ensure installation is performed to the customer's satisfaction and resolve issues or problems.
- Review Work Order / Invoice information for accuracy and completeness before departing the job.
- Promote Precision Door Service products and services wherever possible.
- Ensure truck is fueled, serviced, and ready for operation prior to beginning of workday.
- Ensure truck is restocked with appropriate material daily.
- Assist in unloading of trucks when requested.
- Maintain timecards for compensation.
- Perform a variety of secondary support tasks as requested by the Branch Manager.
Requirements
Core Competencies
Working Conditions
Physical Requirements
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Residential Installer • San Diego, CA, US
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