IT Incident Manager

Job Title : IT Incident & Monitoring Manager

Location : Hybrid (4 days onsite, 1 day remote) - 2nd or 3rd Shift (4pm-2am or 10pm-8am)

Employment Type : Full-Time

Overview :

We are seeking a dedicated and reliable IT Incident & Monitoring Manager to join our IT Operations team. This individual will play a critical role in overseeing incident response and monitoring activities, serving as both a surveillance analyst and incident bridge leader. Ideal candidates are early-career professionals (1-5 years of experience) with strong communication skills and a passion for operational excellence in an IT environment.

Key Responsibilities :

Serve as an IT Operations Center (ITOC) Incident Manager and monitoring analyst.

Proactively monitor IT systems using tools such as BigPanda PagerDuty Moogsoft Dynatrace Datadog , or Splunk Enterprise

Initiate and lead incident bridge calls , managing communication and coordination between technical teams and stakeholders.

Log and escalate incidents in accordance with standard operating procedures.

Communicate effectively with subject matter experts (SMEs) and IT leadership , providing timely updates and resolution paths.

Ensure accurate documentation of incidents and follow-up actions.

Maintain consistent desk presence and remain accountable throughout scheduled shifts.

Required Qualifications :

1-5 years of experience in :

Incident management

Eyes-on-glass monitoring

General IT support or operations

Hands-on experience with at least one monitoring tool such as BigPanda PagerDuty Moogsoft Dynatrace Datadog , or Splunk Enterprise

Associate's or Bachelor's degree in Information Technology Computer Science , or a related technology field. Other degrees acceptable if candidate is clearly on a technology / IT career path.

Strong written and verbal communication skills with the ability to interact confidently with technical and non-technical stakeholders.

Professional demeanor, strong work ethic, and high degree of accountability

Preferred Qualifications :

Direct, hands-on experience managing major incidents (e.g., serving as the incident commander or primary point of contact).

Experience in a Network Operations Center (NOC) or IT Operations Center (ITOC) environment.

Soft Skills :

Clear, concise communicator who can remain calm and direct during high-pressure situations.

Maturity and reliability are key - must be present, engaged, and focused during working hours.

Ability to multitask and manage priorities in a fast-paced environment.

Self-motivated and proactive in problem-solving and follow-through.

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply.

California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser : https : / / jobs.beaconhillstaffing.com / eeoc /

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile :

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming / Development, Database, Infrastructure, Quality Assurance, Production / Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com

Benefits Information :

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™