Talent.com
Manager Client Digital Experience

Manager Client Digital Experience

Compeer FinancialLakeville, MN, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Empowered to live. Inspired to work.

Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you :

  • Hybrid model – up to 50% work from home
  • Flexible schedules including ample flexibility in the summer months
  • Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
  • Benefits : medical, dental, vision, HSA / FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
  • Vacation, sick leave, holidays / floating holidays, parental leave, and volunteer paid time off
  • Learning and development programs
  • Mentorship programs
  • Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
  • Professional membership / certification reimbursement and more!

Casual / seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com / careers.

Where you will work : This position offers a hybrid work option up to 50% remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin.

The contributions you will make : This position is responsible for executing client experience strategies that drive engagement and satisfaction across the organization's client digital platforms. The incumbent plays a key role in aligning client experience activities with business objectives through team management and client analysis. Fosters a culture of collaboration and continuous improvement, guiding their team to achieve operational goals and enhance the client's journey through the organization's digital offerings.

A typical day :

  • Supports the brand; aligns with the vision, mission, and values of the organization.
  • Hires, develops, motivates, coaches, evaluates, trains, and rewards team members.
  • Provides clear and timely communication and feedback on expectations and goals.
  • Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
  • Assists in defining team's goals and monitors progress toward objectives.
  • Builds and develops a team, fostering a culture of learning and improvement.
  • Provides coaching and mentorship to team members, supporting career development paths and growth opportunities.
  • Implements client experience strategies aligned with business goals and technological vision, ensuring seamless interactions across digital platforms.
  • Supports the team committed to transforming the client engagement model, fostering innovation and improvement.
  • Communicates the client experience strategy for digital touchpoints, ensuring consistency and service excellence.
  • Maintains experience roadmaps to capitalize on opportunities and trends, enhancing client satisfaction.
  • Tracks product Objectives and Key Results (OKRs) to measure success and drive improvements in client interactions.
  • Collaborates with leadership to ensure alignment between digital product strategy and business strategy.
  • Partners with Engineering, Operations, and Marketing to ensure smooth product execution.
  • Facilitates cross-functional collaboration to align product teams with business stakeholders.
  • Advocates for a client-centric approach within the organization.
  • Guides business technology and business teams on product adoption and optimization strategies.
  • Communicates program status, risks, and outcomes to stakeholders.
  • Facilitates cross-functional collaboration and decision-making processes.
  • Manages expectations and negotiates priorities amid competing demands, building strong relationships with teams.
  • The skills and experience we prefer you have :

  • Bachelor's degree in business administration, marketing, computer science, engineering or related field or equivalent combination of education and experience.
  • Minimum of 7 years of experience in product management, product strategy, software or delivery development with a focus on digital products.
  • Minimum of 3 years of leadership and management experience, preferred.
  • Experience in regulated industries (banking, finance, etc.), preferred.
  • Experience in leading agile transformations.
  • Solid experience in technical and business domains.
  • Solid experience with agile planning and tracking tools (e.g., Azure DevOps).
  • Knowledge of lean portfolio management practices.
  • Ability to build effective partnerships with technology, business units, and external vendors.
  • Strong communication and leadership skills, with the ability to influence stakeholders and foster collaboration.
  • Understanding of DevOps practices and software architecture.
  • Experience with client satisfaction and engagement metric improvements.
  • Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members.
  • Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
  • Skill in developing and maintaining interpersonal relationships.
  • Strong problem solving, decision making and organizational skills.
  • Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases.
  • Attention to detail and accuracy.
  • Valid driver's license.
  • #IND100

    How we will take care of you :

    Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.

    Base Pay

    $115,600—$156,400 USD

    Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.

    Click here to view federal employment laws applicable for applicants.

    serp_jobs.job_alerts.create_a_job

    Client Experience Manager • Lakeville, MN, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Wells Fargo - Branch Manager Minnesota River Valley

    Wells Fargo - Branch Manager Minnesota River Valley

    WELLS FARGO BANKNORTHFIELD, Minnesota, United States of America
    serp_jobs.job_card.full_time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Branch Manager Minnesota River Valley

    Branch Manager Minnesota River Valley

    WELLS FARGO BANKNORTHFIELD, Minnesota, United States of America
    serp_jobs.job_card.full_time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    NOW HIRING - Branch Manager Minnesota River Valley

    NOW HIRING - Branch Manager Minnesota River Valley

    WELLS FARGO BANKNORTHFIELD, Minnesota, United States of America
    serp_jobs.job_card.full_time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Project Manager

    Project Manager

    DUKE CANNON SUPPLY COChanhassen, MN, US
    serp_jobs.job_card.full_time
    CPG company that operates with an entrepreneurial mindset – and has become one of the fastest-growing brands in the men’s grooming category. Our mission is to better the day of hard-work...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Wells Fargo - Branch Manager Minnesota River Valley (Remote - hybrid)

    Wells Fargo - Branch Manager Minnesota River Valley (Remote - hybrid)

    WELLS FARGO BANKBURNSVILLE, Minnesota, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    NOW HIRING - Branch Manager Minnesota River Valley (Remote - hybrid)

    NOW HIRING - Branch Manager Minnesota River Valley (Remote - hybrid)

    WELLS FARGO BANKNORTHFIELD, Minnesota, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Manager Wanted - Join the Sport Clips Dream Team!

    Licensed Manager Wanted - Join the Sport Clips Dream Team!

    NBG Sport ClipsWayzata, MN, United States
    serp_jobs.job_card.full_time
    Superstar Manager Wanted - Join the Sport Clips Dream Team!.Pay $81,000 - $105,500 Per Year.At Sport Clips, we're not just about haircuts. we're all about the ultimate grooming experience for guys....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director, Danaher Business Systems Leader (DBSL), America Operations

    Director, Danaher Business Systems Leader (DBSL), America Operations

    Beckman Coulter DiagnosticsChaska, Minnesota, United States of America
    serp_jobs.job_card.full_time
    At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Retail Store Manager

    Retail Store Manager

    T-Mobile USA, Inc.New Prague, MN, United States
    serp_jobs.job_card.full_time +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Project Manager

    Project Manager

    Robert HalfShakopee, MN, US
    serp_jobs.job_card.full_time
    The Director of Rollouts will be responsible for managing large-scale retail rollout projects from start to finish and driving operational excellence across multiple client initiatives.This positio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Branch Manager Minnesota River Valley (Remote - hybrid)

    Branch Manager Minnesota River Valley (Remote - hybrid)

    WELLS FARGO BANKNEW PRAGUE, Minnesota, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Product Manager

    Product Manager

    Trean CorporationWayzata, MN, US
    serp_jobs.job_card.full_time
    A product manager's job involves driving a product's vision and strategy, overseeing its development lifecycle, and ensuring its successful launch and ongoing performance by acting as the v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sr. Program Manager, Experience Design

    Sr. Program Manager, Experience Design

    IcarioMinneapolis, MN, US
    serp_jobs.job_card.full_time
    Icario is the largest technology company focused on member engagement for healthcare’s most trusted organizations.Healthcare today is nothing short of amazing. Yet all of it only works when pe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Project Manager - Business Processes

    Project Manager - Business Processes

    Trystar IncBurnsville, MN, US
    serp_jobs.job_card.full_time
    Project Manager - Business Practices.Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Experience Project Manager

    Client Experience Project Manager

    MedicaMinnetonka, Minnesota, United States
    serp_jobs.job_card.full_time
    Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Client Success Manager

    Client Success Manager

    Blue Orange DigitalMinneapolis, Minnesota, .US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Blue Orange Digital is a data and AI consulting firm that helps companies turn complex data into real business outcomes.We partner with organizations across industries to design and deploy scalable...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Experienced Sales Specialist (Automotive)

    Experienced Sales Specialist (Automotive)

    Harry Brows llcFaribault, MN, United States
    serp_jobs.job_card.full_time
    Faribault, MN Sales Department.Imagine walking into a sales floor where qualified leads are already waiting for you.AI technology to deliver warm, high-quality leads. Why Sales Professionals Choose...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Realty Project Coach

    Realty Project Coach

    WalmartCottage Grove, MN, US
    serp_jobs.job_card.full_time +1
    As a Realty Project Coach, you'll join our Realty Execution team and you'll take the ownership in delivering store remodels, ensuring they're done on time, within budget, and meet our top-notch qua...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30