Systems Engineer

is responsible for all remote and on-site service and support needs for our customers and reports to the Operations Manager. This relates to all technology, to include : workstations, servers, printers, networks, and vendor specific hardware and software. This particular position will require superb interpersonal skills and a comfort in customer-facing support.

Essential Duties and Responsibilities :

• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft
• Support services for Microsoft related technologies : Windows Server, Exchange, SQL, SharePoint, etc.
• Technical services and support at the network level : WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support : VPN, Terminal Services, and Citrix
• System documentation to include system reviews and recommendations
• Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities :

Knowledge, Skills, and / or Abilities Required :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.