Dispatcher

Job Description

Job Description

Benefits :

• Competitive salary
• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Company parties
• Employee discounts
• Training & development

We are seeking a reliable and organized Dispatcher to coordinate the daily schedules of our technicians. The ideal candidate will be the key liaison between customers and field personnel, ensuring prompt and efficient service delivery. Strong communication and problem-solving skills are essential for success in this role.

Northern One Hour Heating, Northern Ben Franklin Plumbing & Northern Mister Sparky is a locally owned (Not owned by a PE Company) and operated business servicing the Twin Cities metro area since 1990. We are leaders in the residential heating, cooling, plumbing & electrical and due to continued growth and expansion, we are looking for an experienced dispatchers to help us grow our service division. Northern One Hour Heating & Cooling and Ben Franklin Plumbing, Mister Sparky Electric have an excellent opportunity for you!

We are looking for individuals who meet our Northern CORE VALUES!

Our Northern Family : We work as a team, care for one another, and have fun!

Help Others : We are Passionate about Helping Others.

Do the Right Thing : We are not perfect, but we always do what's right.

Eager to Learn & Grow : Always reaching and growing to learn our craft.

Northern One Hour, Northern Ben Franklin Plumbing & Northern Mister Sparky has a strong, recognized brand, supported by corporate marketing support, a positive and professional work environment, company training, and competitive company benefits.

Shifts Available :

Monday through Friday

Responsibilities

Schedule and dispatch technicians to customer locations based on urgency, availability, and skillset.

Communicate effectively with customers to confirm appointments, update service times, and provide status updates.

Monitor field technicians progress throughout the day and adjust schedules as needed to optimize productivity.

Receive and record incoming service requests via phone, email, or software system.

Use dispatching software or systems (e.g., ServiceTitan, Housecall Pro, or similar) to assign jobs and manage workflow.

Maintain accurate records of service calls, technician assignments, and customer interactions.

Handle emergency or high-priority calls and adjust routes or schedules accordingly.

Coordinate with warehouse or parts department to ensure technicians have necessary materials.

Provide exceptional customer service and follow up on customer satisfaction when needed.

Assist with billing preparation, time tracking

Requirements

Requirements :

High school diploma or equivalent

Prior experience in dispatching, preferably in plumbing, HVAC, or related home services industry.

Excellent organizational and multitasking skills.

Strong verbal and written communication skills.

Proficient in using dispatching or CRM software. Service Titan a plus

Ability to remain calm under pressure and handle customer complaints professionally.

Knowledge of local service area and geographical awareness is a plus.

Qualities for Success :

People-oriented and results-driven.

A passion for delivering excellent customer service.

Possess excellent oral, written, and telephone communication skills.

Competent office software skills.

Dedicated to continuous learning.

Hardworking, persistent, and dependable.

Exhibit a positive and professional attitude.

Self-motivated and self-directed.

Demonstrate patience, persuasiveness, and persistence.

Self-assured and confident in asking for the sale.

Effective in managing a large volume of incoming phone calls, chats, and emails.

Possess excellent time management and organizational skills.

Excel in a fast-paced, high-energy environment.

Value collaboration and teamwork.

Demonstrate good judgment and creativity.

Act with integrity and honesty.

Benefits

Hourly Pay

Medical, Dental & Vision Insurance

Life Insurance Coverage

Short Term Disability

Long Term Disability

401K Match after 90 days

Holiday Pay

Vacation Pay

Experience level :

2years

Weekly day range :

Monday to Friday

Weekends as needed

Work setting :

Call center

In-person

Office