Vice President of Customer Success

A company is looking for a VP of Customer Success.

Key Responsibilities

Own strategy and execution for driving customer adoption, retention, and expansion

Embed customer insights into company-wide decision-making and align with Sales, Product, and RevOps

Define success metrics and translate insights into strategies that improve customer outcomes

Required Qualifications

15+ years in Customer Success or related leadership roles, with 5+ years in large SaaS or edtech organizations

Proven track record of high NRR performance and customer satisfaction improvements

Strong executive presence with the ability to communicate strategically at all levels

Experience in building scalable processes that align CS strategy with growth goals

Deep understanding of customer lifecycle metrics and performance management frameworks