Patient Care Tech (PCT) / Communication Clerk - Telemetry - FT - 6 : 45am-3 : 15pm M-F

Clerical Support Specialist

Supports patient care unit activities through the performance of clerical, reception, and chart maintenance functions. Works in cooperation with other health team members. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Essential Functions :

Assists visitors, families, physicians and patients in meeting their needs.

Performs the clerical functions necessary to record information such as physicians' orders, dietary requirements, and medication information.

Answers telephone and intercom calls and provides information or relays messages to patients and the medical staff.

Prepares discharge notices.

Requisitions supplies, distributes mail, newspapers, and flowers.

Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).

Serves a population newborn through geriatric.

Minimum Knowledge and Skills Required :

Knowledge of basic clerical functions.

Keyboarding skills of 30wpm.

Knowledge of Microsoft Office to include WORD and Excel.

Demonstrated ability to communicate effectively.

Preferred Knowledge and Skills Required :

Previous exposure to a medical environment.

Medical terminology.

Required Behavioral Skills :

Integrity : A personal presence which is characterized by a sense of honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.

Compassion : A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact. Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.

Accountability : Demonstrated track record of ownership of situations, projects and issues. Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.

Respect : Demonstrated ability to collaborate with a diverse population. Treat all internal and external customers with a positive, proactive service orientation.

Excellence : Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion / decision making. Proven ability to think strategically but also must be able to lead day-to-day tactical processes. Demonstrated ability to manage and provide coaching and leadership on complex projects. Must be able to lead and / or facilitate process improvement.

Minimum Education and Experience Required :

Recent clerical, keyboarding and computer experience.

Preferred Education and Experience :

Previous experience in a medical environment.

We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.