Americas Fulfilment and Customer Experience Director

Nidec Drives European Fulfilment Organisation Leader

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Summary Of Role

Nidec Drives is organised into three core pillars, Operations, Sales and Fulfilment. This role will lead the Nidec Drives European Fulfilment Organisation, with the primary goal of delivering exceptional customer experience in the Region.

The holder will lead the Regional fulfilment teams, managing the order to delivery cycle, connecting operations and sales to the customer through a network of regional 3PL hubs and an integrated IT fulfilment platform.

Key Responsibilities

• Execution of Nidec Drives Fulfilment strategy and objectives.
• Oversight of Regional Network of 3PL inventory and fulfilment hubs
• Leadership of the Regional Fulfilment Organisation including Customer Services, Demand planning and Inventory analysis and compliance.
• Oversight of Nidec Drives America logistics
• Ownership of the primary customer on time delivery KPI.

Business Impact

Detailed Job Responsibilities

Operational Management :

Customer Administrator and Order Administration

Fulfilment Platform Development, Rollout, and Management

Logistics

Oversight of :

Performance Monitoring :

Compliance and Control

Health and Safety :

Team Leadership :

Authority And Decision Making :

This role is a budget holder within the Fulfilment Organization, and has authority to approve financial and other transactions across within the Fulfilment function in line with the DOA.

Travel Requirements :

Travel will be as required to meet business circumstances and objectives.

Required Qualifications And Experience :

Education and Qualifications

Experience and skills

Additional Job Details

Management M4 Organizational Impact Recommends tactical and operational strategies that will directly impact the achievement of overall business unit, department and / or job family group results Directs the execution of strategies established by functional and / or executive leadership Establishes operational plans for department and / or job family group with short- to mid-term impact on results (e.g., 1-3 years) Work requires a high degree of responsibility for resources, and frequently influences business decisions made by senior leadership Typically responsible for moderate revenue and / or expenditures in multiple areas or over multiple teams with moderate oversight, with signature authority Communication & Influence Communicates with parties within and outside of own business unit, department, and / or job family, and typically has responsibilities for communicating with parties external to the job family group, which may include clients or partners Works to influence others to accept job family group / business unit's view / practices and agree / accept new concepts, practices and approaches. Requires ability to communicate with executive leadership regarding matters of significant importance to the organization May conduct briefings with senior leaders within the business unit / job family group. May at times be required to negotiate regarding