Patient Services Representative

Job Opportunity at UPMC Cosmetic Surgery and Skin Health Center

UPMC Cosmetic Surgery and Skin Health Center is hiring a full-time Patient Services Representative to join their team in Sewickley, PA! In this position, you will work Monday-Friday during daylight hours assisting with answering phones, scheduling appointments, patient check-in and check-out, collecting payments, and product sales. Occasional travel to another office location in Shadyside, PA may be required.

We are a cosmetic and dermatology department providing free parking, uniforms, and room for growth.

Responsibilities :

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and / or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions
• Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
• Understand the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm / verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services

Qualifications :

UPMC is an Equal Opportunity Employer / Disability / Veteran