Assistant Manager of Perishables

Assistant Manager Store Operations

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Assistant Manager Store Operations; Assistant Manager Perishables; Assistant Manager Health Wellness Home

Department : General

FLSA : Exempt

General Function : Supervises and coordinates the activities of employees. Ensures that customer's needs are met.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations : Accountable and reports to : District Store Director; Store Manager

Positions that report to you : All positions except those listed above or designated by the Store Manager

Primary Duties and Responsibilities :

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by : (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves : honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.
• Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
• Ensures compliance with store accounting procedures and reports potential problems.
• Oversees building / ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company's guidelines.
• Uses and understands all hardware and software technology in the store.
• Assists in forecasting and reviewing the store labor schedule with the store directors guidelines.
• Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
• Directs the ordering of merchandise in their respective areas.
• Coordinates compliance of employees with established policy / law, security, sales, and record keeping procedures and practices.
• Assists with replenishing shelf product, designs and constructs displays.
• Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience :

Supervisory Responsibilities (Direct Reports) :

Physical Requirements :

Working Conditions :

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job :

Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, related store equipment.

Financial Responsibility :

Authorized to purchase merchandise and supplies and order repairs on equipment.

Contacts :

Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality :

Has access to confidential information, which may include pricing, sales reports, profit and loss reports, and wages.

Are you ready to smile, apply today.