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Oracle EBS Technical Support Specialist

Oracle EBS Technical Support Specialist

ZipRecruiterJacksonville, FL, US
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Overview

Job Announcement : Oracle EBS Technical Support Specialist

Company : Mfinite Consulting

Position : Oracle EBS Technical Support Specialist

Location : Remote / On-Site (Flexible) - Jacksonville, FL

Employment Type : Full-Time

Contract Duration : 3 Years

About Us :

Mfinite Consulting is a leading provider of IT solutions, specializing in enterprise systems and technical support. We are seeking a highly skilled Oracle EBS Technical Support Specialist to join our team and provide comprehensive 24x7 support for Oracle E-Business Suite environments. This is an exciting opportunity to work on cutting-edge technology and support critical business operations.

Responsibilities

  • Provide 24x7 proactive monitoring and technical support for Oracle EBS environments.
  • Manage database initialization / configuration parameters and troubleshoot database / application issues.
  • Perform preventive maintenance, health checks, and performance tuning for Oracle EBS and associated databases.
  • Execute application and database patching, including quarterly CPU patches and minor upgrades.
  • Implement and manage backup and recovery strategies, disaster recovery planning, and failover support.
  • Conduct periodic and on-demand refresh / clones of non-production environments from production.
  • Provide remote OS management (Linux / Windows), including patching, upgrades, and troubleshooting.
  • Collaborate with internal and external teams during Oracle EBS upgrades and validate compatibility of patches / configurations.
  • Ensure compliance with cybersecurity policies, including two-factor authentication and secure session protocols.

Qualifications

  • Proven experience supporting Oracle EBS environments of similar or larger scale.
  • Expertise in Oracle EBS versions 12.1.3 and 12.2.14
  • Strong knowledge of Oracle Linux Operating System and database management.
  • Certified Oracle professionals.
  • Demonstrated success in providing 24x7 on-call support for both App DBA and OS technical functions.
  • Familiarity with disaster recovery planning and high availability configurations.
  • Excellent communication and problem-solving skills.

    • Service Levels

  • Critical Incident Response Time : Within 15 minutes.
  • High Priority Resolution Time : Within 4 hours.
  • Routine Request Response Time : Within 1 business day.
  • Monthly Uptime Guarantee : 99.9% for production environments.

    • Why Join Us?

  • Opportunity to work on high-impact projects with cutting-edge technology.
  • Competitive compensation and scalability in pricing models.
  • Collaborative and dynamic work environment.
  • Professional growth and certification opportunities.

    • Application Process

    Interested candidates should submit their resume and cover letter detailing their experience and qualifications.

    Deadline : Applications will be reviewed on a rolling basis.

    Mfinite Consulting is an equal opportunity employer.

    Join us and be part of a team that drives innovation and excellence in enterprise IT solutions!

    J-18808-Ljbffr

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    Technical Support Specialist • Jacksonville, FL, US

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