Quality Assurance Specialist, Prime Video Job at Amazon in Memphis

Overview

Prime Video brings together the world’s best creators with the most passionate communities in a way that no other entertainment brand can. As Quality Assurance (QA) Specialist for Global Shared Services (GSS), you will delight our customers by ensuring the quality of campaigns delivered. Your mission is to monitor and inspect campaign processes to ensure they meet established quality standards and compliance. You will collaborate with stakeholders across the business, proactively upholding the quality bar. The ideal candidate thrives in a fast-paced environment, with a proven track record of developing, implementing and maintaining QA processes and standards across the digital asset space. You are a strong communicator who can influence peers and build relationships with stakeholders and GSS internal teams. The role requires ownership, problem-solving capabilities, and a dedication to enhancing customer experience through continuous quality improvement.

Responsibilities

• Develop and implement comprehensive QA strategies for end-to-end campaign management.
• Lead and oversee quality control programs for both asset creation and campaign execution.
• Execute a quality audit process to ensure internal quality and monitor the different controls for improvement.
• Establish and monitor quality metrics, KPIs, and success criteria for digital campaigns.
• Design and implement quality gates throughout the launch lifecycle.
• Manage and coordinate QA team efforts across multiple campaigns and initiatives.
• Create, develop and maintain standard operating procedures for quality assurance processes.
• Lead root cause analysis for complex quality issues and implement corrective actions.
• Drive continuous improvement initiatives based on quality metrics and feedback.
• Handle P3 / P4 escalations based on quality metrics and feedback.
• Collaborate with stakeholders to align quality standards with business objectives.
• Mentor team members and promote a quality-first culture across the organization.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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