Director, Platform Enablement and Card Accounting / Operations

locations

Omaha - FN Tower

time type

Full time

posted on

Posted Yesterday

job requisition id

R-20251093

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job :

In this role you will lead a team of people leaders and professionals within the Platform Enablement, Partnership Accounting, Card Operations, and Unclaimed Property teams to achieve impactful and strategic system support goals in service of our employee and customer facing operational platforms and timely settlement of Partnership products. This team functions as the operational hub and works to standardize workflows, ensure platform performance consistency and ease of access to systems, drive centralized data collection, deliver reporting and analytics, identify and implement efficiency opportunities, and inform and execute continuous improvement initiatives. This will include day-to-day support of servicing tools, developing optimized end-to-end customer journeys, ensuring alignment of all tools, maintaining 3rd party tool integrations, and advocating for the long-term servicing product strategy. You must have the ability to think strategically, collaborate, and build a link between leaders in product management, program / portfolio management, operations, technology, finance, and corporate accounting to enable partnership product settlement, contact center products and capability launches, and projects ensuring employees have the necessary tools and resources to efficiently and effectively deliver a streamlined, peerless customer experience across multiple contact channel offerings, integrated platforms, and global geographies.

About This Role :

Job Specific Responsibilities / Accountabilities :

Core Management :

• Lead, manage, and develop a team to achieve strategic vision, tactical support, and career development aligned with enterprise goals and consistently review the organizational team structure and required roles to deliver exceptional platform support, enablement, and performance.
• Partner with leaders across operations to understand pain points and serve as a liaison between business operations and technology teams to ensure alignment of solutions for business needs and ensure results are reached within timeframes.
• Utilize data to inform stakeholders and respond quickly to industry and / or organizational changes, efficiently address customer needs, quickly adapt to regulatory requirements, implement new tools and capabilities effectively, and drive operational excellence.
• Inspire a rewarding culture that consistently enables process and product efficiency through new ideas, methods, products, or solutions.
• Invest in talent to foster continuous education and skill enhancement that shares successes and learnings to deliver value faster and more effectively.
• Develop and adhere to departmental budget and drive continuous improvement initiatives and technology investment towards achieving Partnership and Banking budget goals.

Platform Enablement

Partnership Accounting / Card Operations

Unclaimed Property

The Ideal Candidate for This Role :

Key Competencies :

Minimum Qualifications :

Required :

Desired :

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation :

Compensation range (base pay) : $121,795.00-$207,053.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and / or skill level.

Work Environment :

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview :

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs :

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Time Off Programs

Health Savings Account (HSA) / Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term / Long-Term Disability Insurance

Learn more about FNBO benefits here : https : / / www.fnbo.com / careers / benefits / .

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number : R-20251093

Equal Opportunity & Belonging :

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity / Affirmative Action / Veterans / Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline :

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.