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Customer Service Representative

Customer Service Representative

HomeTown ServicesTulsa, OK, US
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Customer Service Representative

Paid weekly! Bilingual is a plus!

HomeTown Services : When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.

We are currently looking to add Customer Service Representatives to our team. Competitive pay and full-time positions available.

What We Look For In You :

We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements :

  • Active listener with strong customer service skills.
  • Pays close attention to details.
  • Able to adapt and respond to different types of personalities.
  • Excellent communication and presentation skills.
  • Enthusiastic and positive.
  • Strong computer skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • High school diploma or equivalent preferred.
  • Customer Service experience.

Job Functions :

  • Inbound Customer Service Phone Calls
  • Outbound Customer Service Phone Calls
  • Handling Chats / Text Communication with Customers
  • Multi-Screen Management
  • Multi-Line Phone Operations
  • Open and Maintain Customer Accounts
  • Identify and Assess Customer Needs
  • Build Sustainable Relationships of Trust
  • Provide Accurate, Valid, and Complete Information
  • Keep Records of Customer Interactions
  • Follow Communication Procedures
  • Greet Customers Warmly
  • Advise on Company Information
  • Take Payment Information
  • Answer Questions About Warranties or Terms of Sale
  • Inform Customer of Deals and Promotions
  • Basic Office Functions
  • Other Duties As Assigned
  • Whats In It For You?

  • Extensive Benefits Package :
  • Majority of Employee Health Premiums and a Portion for Dependents is Paid by Company
  • Dental and Vision Coverage Available at Minimal Cost to Employees
  • Short-Term and Long-Term Disability Options (LTD Covered by Company)
  • Additional Voluntary Term-Life Coverage Options
  • 401K and Roth Options with Company Match
  • Up to 3 Weeks Paid Vacation
  • Weekly Pay
  • Paid Holidays
  • If you meet the requirements and want to join an amazing team we would love to hear from you!

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    Customer Service Representative • Tulsa, OK, US

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