Customer Service Representative
Paid weekly! Bilingual is a plus!
HomeTown Services : When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
We are currently looking to add Customer Service Representatives to our team. Competitive pay and full-time positions available.
What We Look For In You :
We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements :
- Active listener with strong customer service skills.
- Pays close attention to details.
- Able to adapt and respond to different types of personalities.
- Excellent communication and presentation skills.
- Enthusiastic and positive.
- Strong computer skills.
- Ability to multi-task, prioritize and manage time effectively.
- High school diploma or equivalent preferred.
- Customer Service experience.
Job Functions :
Inbound Customer Service Phone CallsOutbound Customer Service Phone CallsHandling Chats / Text Communication with CustomersMulti-Screen ManagementMulti-Line Phone OperationsOpen and Maintain Customer AccountsIdentify and Assess Customer NeedsBuild Sustainable Relationships of TrustProvide Accurate, Valid, and Complete InformationKeep Records of Customer InteractionsFollow Communication ProceduresGreet Customers WarmlyAdvise on Company InformationTake Payment InformationAnswer Questions About Warranties or Terms of SaleInform Customer of Deals and PromotionsBasic Office FunctionsOther Duties As AssignedWhats In It For You?
Extensive Benefits Package :Majority of Employee Health Premiums and a Portion for Dependents is Paid by CompanyDental and Vision Coverage Available at Minimal Cost to EmployeesShort-Term and Long-Term Disability Options (LTD Covered by Company)Additional Voluntary Term-Life Coverage Options401K and Roth Options with Company MatchUp to 3 Weeks Paid VacationWeekly PayPaid HolidaysIf you meet the requirements and want to join an amazing team we would love to hear from you!