Community Manager - Retreat

The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times.  Duties / Responsibilities :

• Coordinates and oversees all member requests, ensuring quality service is provided.
• Greets and welcomes guests, conducts tours, and books reservations as needed.
• Works to resolve issues or problems that guests may experience.
• Handles special requests and accommodations.
• Inspects facilities to ensure compliance with applicable standards and regulations.
• Ensures maintenance issues are addressed in a timely manner.
• Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience.
• Coordinates services with outside suppliers, vendors and event planners.
• Assists in member billing and accounts Assists in maintaining CRM membership profiles in accordance with standards utilizing the system functionality to stay organized, generate reports, etc.
• Assists in ideation, planning and execution of member events and programming based on member interests and feedback Performs other related duties as assigned.
• Recruits, interviews, hires, and trains new staff for the concierge team.
• Oversees the daily operations and staffing of the concierge team.
• Handles discipline and termination of employees in accordance with club policy.

Required Skills / Abilities :

Physical Requirements :